Note: The job is a remote job and is open to candidates in USA. US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are seeking a Senior UX Research Project/Program Manager responsible for orchestrating and delivering complex UX research projects and programs, ensuring alignment with organizational objectives and user-centered design standards.
Responsibilities
- Managing the end-to-end research intake process, including triaging incoming research requests, routing and assigning tasks to appropriate research owners, and ensuring requests have the necessary information before advancing
- Monitoring project progress across the research portfolio, proactively identifying and escalating blockers, and ensuring research moves forward on schedule
- Leading research planning and status review meetings, providing visibility into priorities, and facilitating cross-functional alignment
- Defining and enforcing the Definition of Done—ensuring all research deliverables are completed, reviewed, documented, and archived appropriately
- Managing stakeholder communication protocols, including response time expectations, blocker escalation procedures, and coordination with product and design partners
- Proficiency in Asana is required. The Research Program Manager is responsible for setting up and administering Asana projects, templates, and automation rules; enhancing Asana features to improve team productivity; providing training and troubleshooting for the team; and maintaining intake forms that capture effective triage information. Asana serves as the source of truth for all research work, and this role ensures that all projects are properly tracked, visible, and actionable within the platform
- Critical to this position is the ability to identify, develop, and scale AI-powered tools and workflows that benefit the research and design organization—including tooling for synthesis, reporting, metadata querying, insight tracking, and research discoverability
- The incumbent is expected to build and maintain AI agents, automated reporting pipelines, and knowledge architectures that reduce researcher administrative overhead and accelerate time-to-insight
- Demonstrated experience leveraging generative AI, machine learning tools, and AI-assisted moderation and analysis within the UX research lifecycle is essential
- The role requires the ability to monitor and communicate project progress effectively, preparing detailed reports for stakeholders and senior leadership while making strategic adjustments as needed
- Strong analytical skills are required for evaluating research outcomes, measuring program impact through quantitative metrics, and identifying opportunities for program expansion
- The incumbent must maintain productive relationships with external collaborators, vendors, and cross-organizational partners while contributing to the organization's long-term research strategy
Skills
- Advanced knowledge of UX research methodology, research operations best practices, and AI integration within the research and design lifecycle
- Proficiency in Asana for project management and workflow orchestration is required
- Familiarity with ethical AI principles—including human oversight, transparency, interpretability, and alignment with data privacy policies—is required
- Exceptional leadership abilities
- Strong communication skills
- Demonstrated expertise in delivering complex research programs at scale
Company Overview