Note: The job is a remote job and is open to candidates in USA. Cardinal Health supports healthcare organizations and patients through operational and financial services, including community oncology support through Navista. The Coordinator, Financial Counseling supports patients and providers by ensuring financial clearance, patient education, and identification of financial risk before services are rendered. The role contributes to revenue cycle performance by reducing denials, improving reimbursement outcomes, and enhancing the patient experience through proactive financial communication.
Responsibilities
- Review daily schedules to identify patients requiring financial clearance
- Educate patients on expected financial responsibility, including:
- Deductibles
- Copayments
- Coinsurance
- Out-of-pocket maximums
- Provide clear, compassionate communication regarding treatment costs and payment expectations prior to TOS
- Assist patients in understanding their financial obligations prior to services
- Evaluate potential financial risks associated with scheduled services, including:
- Coverage limitations
- Medical necessity concerns
- Frequency limitations
- Out of Network Benefits and coverages
- Proactively identify accounts that may result in patient balance or denied claims
- Escalate high-risk accounts to leadership or appropriate teams for review
- Collaborate with clinical and administrative teams to reduce the risk of claim denials
- Support resolution of pre-service financial issues that may impact reimbursement
- Assist in identifying trends related to financial risk and patient responsibility
- Maintain accurate documentation of all financial discussions with patients
- Ensure all notes are clear, complete, and compliant with organizational standards
- Protect patient confidentiality in accordance with HIPAA standards
- Work closely with clinical and administrative teams to ensure alignment on patient financial readiness
- Communicate effectively with internal teams to support accurate and timely revenue cycle processes
- Provide exceptional customer service with empathy, professionalism, and respect
- Manage multiple tasks efficiently in a fast-paced environment
- Demonstrate strong attention to detail and problem-solving skills
- Maintain consistent attendance, punctuality, and teamwork
- Support additional duties and projects as they are assigned
Skills
- Strong knowledge of insurance and benefits and patient Financial Assistance Programs
- Strong understanding of oncology treatment pathways
- Experience with billing systems and interpreting EOBs
- Proficiency in Microsoft Office Suite
- Strong organizational, analytical, and communication skills
- Ability to navigate multiple systems with ease, i.e. EMR, Registration/PMS systems, VOB systems, verifying Auth and Financial clearance with minimal direction from supervisor(s) and leadership
- Critical thinking and ability to think outside the box, adapt to process and workflow changes easily
- Working knowledge of: ICD-10, CPT, and HCPCS coding, managed care concepts and fee structures
- Background in financial counseling or patient-facing financial roles
- Minimum of 4 years of experience in a healthcare business office or revenue cycle role preferred
- Familiarity with high-cost oncology drugs, infusion services and specialty pharmacy billing preferred
- Working knowledge of diagnosis driven financial impact (metastatic vs early stage treatment cost difference) preferred
- Experience in oncology or specialty care preferred
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Company Overview
Company H1B Sponsorship