Note: The job is a remote job and is open to candidates in USA. PowerSchool is a global leader in cloud-based K-12 software, dedicated to transforming education for students worldwide. They are seeking a Content Strategist, Knowledge Architecture to define and implement the structural foundation of their product knowledge ecosystem, ensuring content is structured and optimized for both human and AI-driven experiences.
Responsibilities
- Help define and maintain the product content model, including content types, fields, relationships, and reuse patterns
- Establish taxonomy and tagging frameworks to enable discoverability and targeted delivery
- Design content structures that support retrieval-augmented generation (RAG), including chunking, metadata, and semantic relationships
- Design scalable information architecture systems across products, personas, and delivery channels
- Define standards for modular, component-based content authoring and reuse
- Partner with Product, UX, Engineering, Support, and Accessibility teams to align content with product experiences and workflows
- Translate product and business requirements into structured content and architecture solutions
- Collaborate closely with Content Engineers to ensure proper implementation of content models and standards
- Act as a bridge between strategy, governance, and execution teams
Skills
- Bachelor's degree or equivalent work experience
- 2+ years of experience in content strategy, information architecture, knowledge management, or related field
- Experience working in a SaaS or product-driven environment
- Proven ability to design and scale content across complex product ecosystems
- Travel occasionally, up to 10%, for key moments such as team summits, training, customer meetings, company events, etc., with increased frequency during peak periods based on business demands
- Experience with structured or component-based content systems (e.g., CCMS, knowledge bases)
- Familiarity with taxonomy, metadata, and content modeling framework
- Experience supporting content used in AI-driven or search-based experiences
- Knowledge of accessibility standards and inclusive content practice
Benefits
- Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
- Flexible Spending Accounts and Health Savings Accounts
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Parental Leave
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Wellness Program, including ClassPass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
Company Overview