Note: The job is a remote job and is open to candidates in USA. itD is a consulting and software development company that delivers digital and business solutions. The Content Strategist III will create, edit, publish, and manage Help Center content supporting product launches and updates across Meta’s consumer and business products. The role involves developing content strategies, producing technical and educational materials, quality-checking content, and collaborating with cross-functional stakeholders.
Responsibilities
- Create, edit, and publish Help Center content in a CMS using simple, clear, jargon-free language aligned with established voice and editorial standards
- Develop and execute content strategies supporting product changes, launches, and updates across consumer and business-facing products
- Manage multiple content projects and product launches simultaneously across varied subject areas while meeting tight publishing deadlines
- Collaborate with product, marketing, technical, and business stakeholders to gather information, incorporate feedback, resolve conflicting inputs, and produce accurate public-facing content
- Draft and structure technical, educational, and how-to content that enables consumers and businesses to understand and use products effectively
- Review and quality-check content for accuracy, clarity, consistency, usability, grammar, and adherence to editorial standards before publication
- Communicate proactively with stakeholders regarding project status, priorities, risks, dependencies, and publishing timelines while working independently with minimal oversight
- Attend regular internal practice community meetings
- Collaborate with your itD practice team on industry thought leadership
- Complete client case studies and learning material, including blogs and media material
- Build materials and contribute content to the Digital Transformation practice
- Attend internal itD networking events, both in person and virtually
- Work with leadership on career fast-track opportunities
Skills
- 3+ years of experience** in digital content writing and content management
- 3+ years of hands-on CMS experience**, including drafting, editing, structuring, and publishing content
- Hands-on **HTML** experience supporting digital content creation and publishing
- Demonstrated **editorial, Help Center, knowledge-base, documentation, or technical writing experience**
- Experience producing **public-facing content** for consumers, businesses, or users of digital products
- Demonstrated ability to **manage multiple concurrent projects or launches** across different subject matters and meet tight deadlines
- Experience collaborating with **cross-functional stakeholders**, including technical, product, marketing, and business teams
- Strong editing, writing, content-structuring, and attention-to-detail skills
- Ability to work **independently with minimal oversight** and proactively communicate progress, priorities, and risks
- **Writing samples are required:** Submit a portfolio link or **2–3 published writing samples** with the resume
- A portfolio link or 2–3 published writing samples must be submitted alongside with resume
- Candidates whose experience is primarily marketing/brand copywriting or program/project management without hands-on CMS publishing and technical/product writing evidence will not be considered for this assignment
- Experience writing **technical, product, educational, or how-to guides** for consumers or businesses
- Experience supporting content for a **global technology company or digital-first organization**
- Experience working within an in-house Help Center, documentation, knowledge-base, or product-content team
- Familiarity with marketing or communications environments and terminology
- Experience supporting content through **product launch and release cycles**
- Ability to quickly learn new technical subject matter and translate complex concepts into clear, user-friendly content
- Bachelor's degree in Journalism, Communications, English, Marketing, Technical Writing, or a related field is preferred; equivalent relevant professional experience may be considered
- Samples should demonstrate hands-on writing and editing ability, with preference given to technical, educational, Help Center, documentation, knowledge-base, or product-support content
Benefits
- Comprehensive medical benefits
- A 401k plan
- Paid holidays
- Medical, dental, vision, and life insurance
- 401K + matching
- Networking and career learning and development programs
- A say about your own career journey
- Opportunities to give back to causes that matter
- A culture of respect, empowerment and recognition for a job well done
Company Overview