Note: The job is a remote job and is open to candidates in USA. AppCard Inc. is a technology and marketing company that provides data-driven loyalty marketing solutions through its retail rewards platform. The Customer Success Manager will train and support clients, optimize loyalty and marketing strategies, drive product adoption and account growth, and execute data-driven campaigns while collaborating cross-functionally with internal teams.
Responsibilities
- Train clients on how to use the AppCard platform
- Serve as a trusted consultant with clients to optimize their loyalty and marketing strategy
- Become a product expert in the AppCard platform to best leverage AppCard’s product offering
- Monitor usage and product adoption, proactively contact clients to deliver coaching/training to improve their utilization
- Understand how to build and present AppCard’s value using data and insights
- Drive growth within existing clients, identify upsell opportunities and generate new revenue
- Understand, adapt to, and help build AppCard’s ongoing product and technology developments
- Develop and execute data-driven campaigns and in-store promotions
- Assist clients with basic troubleshooting on various software and hardware issues that may arise
- Work cross-functionally with implementation, development, finance, tech support, product and marketing
Skills
- • 1-3 years years of experience
- • Customer oriented
- • Excellent oral and written communication skills
- • Experience managing complex software/hardware implementation projects
- • Tech Savvy; basic understanding of front end vs. backend
- • Understanding of retail business needs a plus
- • Fast and autonomous learner
- • Provide technical and product support
- • Advantage: experience in either – account management, customer success, professional services, SAAS / Tech industry experience
- • Advantage: experience using SalesForce, JIRA, BI tools such as Cognos/SiSense/other, Excel, and G-Suite
- • Pittsburgh-based candidates only. This role is mostly remote, but you must live in or near Pittsburgh, PA
- • Grocery industry experience preferred
Benefits
- Mostly remote; Pittsburgh-based candidates only, living in or near Pittsburgh, PA
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