Note: The job is a remote job and is open to candidates in USA. C Spire is a technology and connectivity company focused on improving lives through wireless and fiber solutions. The Consumer Sales Advocate, Digital role engages customers through digital conversations, guides them through purchasing journeys, and drives sales, loyalty, and customer satisfaction. The position also requires maintaining product knowledge and identifying incremental sales opportunities.
Responsibilities
- Meet and exceed sales, ARPS, protection add-ons and other goals for the Consumer line of business that includes all wireless and fiber offerings while meeting or exceeding our customer satisfaction and overall Net Promoter Scores
- Respond to incoming chats in alignment with established policies and procedures, ensuring a seamless and customer-friendly experience while identifying opportunities to drive incremental sales and uncover potential sales leads
- Guide and support customers through their digital purchasing journey with a “Digital First” approach, offering tailored recommendations to enhance their experience
- Maintain comprehensive knowledge of our products, features, and services, while staying informed about competitor offerings to effectively position our solutions
- Perform additional duties as assigned
Skills
- Two years' business or related work experience in customer service required
- Strong reading and writing comprehension skills, understanding different styles of written communication
- Ability to manage multiple tasks and chat with multiple customers simultaneously with a high degree of accuracy
- Experience with Microsoft Office programs: Teams, Excel, PowerPoint, and Word
- Preferably in sales
Benefits
- Blue Cross Blue Shield Health Insurance
- Tuition Assistance Programs
- Complimentary Wireless Service & Device, available to team members in our wireless footprint
- 401k Match
- Teladoc Telemedicine
- WellBeacon Wellness Program
- Paid Talent Referral Opportunities
- Tailored learning paths for every position
Company Overview