Note: The job is a remote job and is open to candidates in USA. West 4th Strategy, LLC is seeking an experienced Production Operations / O&M Engineer to support the IRS Enterprise API Gateway Modernization and Operations effort. The role involves providing round-the-clock operational support, incident management, and performance monitoring for the IRS gateway platform.
Responsibilities
- Provides 24x7x365 monitoring of the EAG platform and executes day-to-day production operations across the legacy IBM webMethods environment, the new API Gateway product, and any approved dual-run period
- Performs incident triage and response consistent with the 30-minute ticket assignment and 4-hour resolution target for P1 incidents, escalating and documenting per ServiceNow requirements
- Delivers root cause analysis for P1 incidents within 5 business days and drives corrective/preventive action to reduce recurrence
- Executes patch and vulnerability remediation support in accordance with IRS timelines and POA&M requirements (while IRS retains cybersecurity risk-acceptance authority)
- Maintains performance dashboards, monitors latency/throughput/error-rate/availability metrics, and produces the Monthly O&M Performance Report and Quarterly Trend Analysis Report
- Executes backup/restore procedures and quarterly restoration testing, and supports IRS disaster recovery exercises
- Performs post-change smoke testing and operational readiness validation following production changes, incident remediations, or currency events
Skills
- 7 years of experience performing similar duties to this role
- Experience with 24x7 production support, incident triage, ServiceNow, RCA, monitoring, patch/vulnerability remediation support, backup/restore, DR support, operational reporting, and production readiness within approved EAG boundaries
- Bachelor's degree in Computer Science, IT, or related field
- U.S. citizenship or lawful permanent resident is required
- Ability to obtain IRS Minimum Background Investigation security clearance
- MBI is preferred
- Remote – Preferred to be based in National Capital Region
Benefits
- Benefits package includes options for health, dental, and vision insurance coverage
- 401k contribution options
- Employment Classification Eligibility — W2
Company Overview