Note: The job is a remote job and is open to candidates in USA. Dell Technologies is a technology company that helps individuals and organizations transform how they work, live, and play. The Consultant, Account Services Management role leads AI data center service delivery, oversees operational processes, coordinates resources, manages customers, and drives technical and process improvements across global teams.
Responsibilities
- Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management
- Works with global teams to develop, implement, and adhere to industry best practices
- Apply lessons learned to improve processes and inspire team motivation
- Develop and refine Customer Service delivery playbooks for AI workloads
- Identify process gaps or inefficiencies in AI infrastructure field support and propose improvements
- Contribute to knowledge sharing and team upskilling (e.g., workshops, tech enablement)
- Champions a culture of excellence through global standardization and innovation
Skills
- 12+ years of related experience with a Bachelor's degree; or 8+ years with a Master's degree; or 5+ years with a PhD; or equivalent experience desired in Computer Science, Engineering, Electrical Engineering, or a related field
- 9–12 years of experience in IT infrastructure, data center operations, AI server maintenance, or field services, with at least 3–5 years in a technical leadership or management role
- Proven expertise in managing large-scale technical projects (1,000+ servers) in AI data center environments
- Familiarity with global best practices in data center operations and AI infrastructure
- Willingness to travel as required to customer sites and participate in on-call rotations or after-hours escalations
- Master's degree or advanced degree preferred
- Certifications in project management (PMP, Agile) or data center operations (CDCP, CDCS) are a plus
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