Note: The job is a remote job and is open to candidates in USA. Vantage builds a cloud cost transparency platform that helps organizations analyze, report, collaborate on, and optimize cloud infrastructure costs. The Customer Success Manager will own post-sale customer engagement, guide onboarding and adoption, conduct value reviews, and serve as the customer’s advocate and trusted advisor. The role also involves engaging customer stakeholders, driving issue resolution, and supporting broader product adoption.
Responsibilities
- You will own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks. As we scale, this will evolve
- Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution
- Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption
- Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model
Skills
- 3+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
- Previous experience with FinOps Cloud Cost Management solutions
- You have a bias for action and believe in continuous development, ambiguity is in your comfort zone
- Ability to efficiently manage a wide portfolio from SMB up to Commercial accounts
- Strong emotional intelligence and the ability to empathize with customers
- A kind person
- At this time Vantage is only setup to employ in the United States
- Monitoring and observability expertise
- Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
- Relevant Data Visualization / financial product experience
Benefits
- Vantage embraces a remote-friendly lifestyle.
Company Overview