Note: The job is a remote job and is open to candidates in USA. Jenzabar is a company focused on providing cloud solutions, and they are seeking a Cloud Operations Administrator III to manage day-to-day operations of customer-hosted cloud environments. The role involves troubleshooting complex issues, mentoring junior team members, and driving process improvements within Cloud Services.
Responsibilities
- Perform advanced troubleshooting for complex cloud issues including priority 1 incidents, service failures, performance-related issues, and escalations from cross-functional teams
- Perform test and production upgrades on hosted systems for applications in the Jenzabar One ecosystem
- Participate in cross-functional collaboration with other business units to assist hosted customers
- Provide root cause analysis, detailed incident reports, and post-mortem analysis for resolved issues
- Help drive process improvement for business processes within Cloud Services, automation of tasks, etc
- Provide excellent customer support for cloud-related incidents
- Provide SQL Server support in configuration (e.g. Maintenance Plans, SQL Agent Jobs, dbmail, etc.) troubleshooting (e.g. Jenzabar One-delivered objects, general performance issues, etc.), and T-SQL scripting
- Support the Jenzabar One application stack
- Serve as an escalation point for Cloud Operations Specialist I, II, application Support, and Network Operations Center (NOC) team
- Provide onboarding training, guidance, and mentorship to junior Cloud Operations Specialists, helping them develop technical skills
- Facilitate development of documentation for standards, processes, knowledgebase articles, checklists, etc
- Complete other duties as assigned by the Manager, Cloud Systems or other Cloud Services leadership
Skills
- 4-6 years experience in a cloud or systems administration role
- Bachelor's Degree in Computer Science, IT, or related field, or equivalent practical experience
- Advanced knowledge of cloud technologies, networking, automation tools, and security
- Familiarity with one or more scripting languages (e.g. T-SQL, PowerShell, Python)
- Expert troubleshooting skills and the ability to solve complex cloud-related problems
- Ability to work independently and in a team
- Ability to assist in onboarding and mentoring junior staff members under the direction of Cloud Services Leadership
- Excellent communication skills and attention to detail. Must be able to explain complex technical concepts to non-technical stakeholders
- Knowledge of DevOps practices, containerization technologies (e.g. Docker and Kubernetes), cloud solution training/certifications, etc
Benefits
- Medical Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- PTO
- Paid Parental Leave
- Paid Holidays
- Short Term Disability
- Long Term Disability
- 401K
- Educational Assistance
- Annual bonus
- A full range of benefits
Company Overview