Note: The job is a remote job and is open to candidates in USA. TurnCare™ is revolutionizing patient care by leveraging advanced, data-driven technology to promote enhanced mobility, improved perfusion, and better healthcare outcomes. The Clinical Specialist is responsible for supporting territory growth, customer adoption, and long-term account success across assigned healthcare organizations, combining clinical expertise with consultative selling and customer relationship management.
Responsibilities
- Serve as the primary clinical and strategic partner across assigned accounts, driving customer engagement, adoption, retention, and expansion opportunities
- Partner closely with Sales leadership to support territory growth initiatives, executive presentations, contract renewals, and expansion strategies
- Demonstrate strong clinical sales acumen by identifying customer needs, communicating value propositions, and aligning solutions with operational and financial goals
- Build trusted relationships with clinical leaders, executive stakeholders, and operational teams to support long-term partnership success
- Support pre-sale and post-sale customer engagement activities including clinical evaluations, product demonstrations, implementation support, and business reviews
- Lead hospitals from pilots through full commercialization while driving measurable utilization and clinical outcomes
- Serve as the clinical subject matter expert across assigned accounts, providing education, coaching, workflow optimization, and best-practice guidance to drive clinical adoption, utilization, and customer success
- Drive strong clinical and operational outcomes by supporting effective product utilization, identifying gaps in adoption, and partnering with customer teams to improve consistency, compliance, and overall performance
- Observe, assess, and refine clinical workflows to improve efficiency, patient care outcomes, staff engagement, and operational effectiveness across the customer environment
- Lead and support change management initiatives by influencing frontline teams, clinical leadership, and stakeholders to drive sustainable adoption and long-term account growth
- Translate clinical outcomes, utilization trends, and operational insights into value discussions, strategic recommendations, and actionable account plans
- Partner with customer stakeholders to establish goals, monitor progress, and maintain accountability for adoption, utilization, and program success metrics
- Act as the escalation point for customer concerns, adoption barriers, and operational challenges while providing proactive, solution-oriented guidance and follow-through
- Maintain strong ownership of account performance by proactively identifying opportunities for optimization, expansion, customer retention, and overall account health
- Champion change management initiatives and support customer adoption in complex healthcare environments
- Collaborate cross-functionally with Sales, Enablement, Customer Solutions, Marketing, and Leadership teams to drive customer success and business growth
- Identify expansion opportunities within existing accounts and support territory sales initiatives
- Deliver high-impact clinical presentations, executive business reviews, and customer training programs
- Maintain a strong understanding of industry trends, competitive landscape, and healthcare market dynamics
- Contribute to continuous improvement initiatives within a rapidly evolving startup environment
- Utilize dashboards, analytics, and outcome reports to monitor account performance, customer health, and growth opportunities
- Interpret clinical and business performance data to support strategic customer conversations and ROI discussions
- Partner with internal teams to refine success metrics, implementation strategies, and customer engagement models
Skills
- Bachelor's degree in nursing, Allied Health, or related clinical field required
- Critical care experience required
- Required Industry experience 3+ years
- Proven ability to build relationships and influence decision-making within hospital systems
- Strong organizational and territory management skills
- Comfortable working in highly autonomous and evolving environments
- Ability to manage competing priorities while traveling extensively
- Demonstrated ability to influence executive stakeholders and support sales growth initiatives
- Excellent presentation, communication, and relationship-building skills
- Strong analytical and problem-solving capabilities
- Highly organized, self-motivated, and adaptable in dynamic environments
- Ability to work independently while managing multiple priorities and customer relationships
- Must be flexible and willing to travel extensively based on business and customer needs
- Willingness to travel approximately 50–80%, including overnight travel and weekend coverage as needed for customer support, implementations, conferences, or business initiatives
- Strongly preferred: experience in healthcare technology, medical device, clinical sales, customer success, or healthcare SaaS environments
- Startup experience strongly preferred
- Experience supporting healthcare sales cycles, product evaluations, or clinical conversion initiatives preferred
- Experience working with physicians, nursing leadership, value analysis committees, and executive stakeholders preferred
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