Note: The job is a remote job and is open to candidates in USA. Lark Health is a healthcare technology company using advanced AI to deliver scalable, personalized cardiometabolic care and health monitoring. The Clinical Operations Lead will design and scale software-enabled clinical workflows, triage logic, escalation pathways, and care-routing systems for virtual care. This role also owns workflow documentation, quality assurance, data-driven improvement, and cross-functional partnership with Product, Engineering, Data Science, and Clinical Leadership.
Responsibilities
- Design and continuously improve software-enabled clinical workflows for virtual and asynchronous care
- Build clinical decision logic that powers patient routing, AI-assisted triage, alerting, and escalation for urgent symptoms, abnormal results, medication concerns, and other clinical events
- Evaluate workflows against edge cases, failure modes, and patient safety scenarios prior to launch
- Maintain clear, version-controlled documentation of clinical workflows, decision trees, escalation pathways, and operational protocols
- Document rationale for workflow changes and prepare concise summaries for clinical review and leadership approval
- Build and operate an ongoing quality assurance program for digital clinical workflows and escalation performance
- Monitor workflow accuracy, protocol adherence, routing quality, escalation timeliness, and operational safety metrics
- Analyze operational and clinical data to identify trends, workflow gaps, and opportunities to improve patient outcomes
- Lead recurring QA reviews, incident analyses, and corrective action planning in partnership with Product, Engineering, and Clinical Leadership
- Serve as the clinical operations subject matter expert for Product and Engineering teams developing virtual care experiences
- Translate clinical needs into clear functional requirements and operational specifications
- Partner with Product, Engineering, and Data Science to design scalable, technology-enabled clinical workflows
- Identify operational risks, technical constraints, and patient safety considerations throughout the product development process
- Support clinical care teams operating within established virtual care workflows and escalation protocols
- Identify operational friction points and recommend system improvements that increase efficiency while maintaining clinical quality and patient safety
Skills
- Active, unrestricted RN license
- Experience designing or substantially improving digital clinical workflows, triage protocols, escalation pathways, or clinical decision logic
- Experience translating clinical requirements into software-enabled workflows, functional specifications, or operational documentation
- Strong documentation practices, including maintaining version-controlled protocols and workflow documentation
- Experience developing or managing quality assurance programs, workflow audits, protocol adherence reviews, or clinical incident reviews
- Strong systems thinking with the ability to balance clinical quality, patient safety, operational efficiency, and scalability
- Experience using operational metrics and data to drive workflow optimization and continuous improvement
- Multistate/compact license preferred
- Experience in digital health, virtual care, remote patient monitoring, or chronic disease management
- Telephone triage, nurse advice line, or virtual care experience
Benefits
- Remote work arrangement; Lark operates as a remote organization.
- Candidates may be eligible for participation in a bonus program, where applicable.
- Candidates may be eligible for stock awards, where applicable.
Company Overview