Note: The job is a remote job and is open to candidates in USA. Akamai Technologies provides cloud, edge, security, content delivery, and AI solutions through a globally distributed platform. The Channel Programs & Operations Manager II will scale and enhance distributor and reseller partner programs, improve operational efficiency, and drive partner enablement. The role collaborates with cross-functional teams and strategic partners to define programs, track performance, and resolve partner needs.
Responsibilities
- Managing and improve existing improving partner programs, ensuring alignment with business goals and partner needs
- Leading new initiatives from inception to execution, driving operational improvements and process efficiencies
- Collaborating closely with strategic partners to gather requirements, design processes, and implement scalable, streamlined renewal and program initiatives effectively
- Implementing partner enablement strategies, ensuring Distributors and Resellers possess essential training, resources, and tools to effectively sell and deliver Akamai solutions
- Collaborating with internal stakeholders, including Partner Account Executives and leadership, to align program strategy with business priorities
- Working cross-functionally to define program scope, success metrics, and execution plans
- Tracking and analyze partner performance across key metrics and KPIs, providing data-driven insights and recommendations for continuous improvement
- Delivering partner-focused assistance as required to address and resolve partners' issues, questions, and concerns promptly and effectively
Skills
- Have 5+ years of experience in program management, channel operations, partner programs, or partner enablement, ideally within the technology or cybersecurity industry
- Have a Bachelor's Degree or High School Diploma or equivalent professional background
- Demonstrate experience supporting partner models to effectively contribute to organizational goals and collaborative partnerships
- Be detail-oriented and analytical, with the ability to use both qualitative and quantitative insights to solve complex business challenges
- Have communication and stakeholder management skills, with the ability to influence decisions and drive results in a matrixed environment
- Excel in a dynamic environment, managing shifting priorities effectively while adapting to changing business requirements and objectives
- Be comfortable working in an international environment, engaging with stakeholders across regions and time zones
- Be well versed in Salesforce, Partner Portals, and Metrics/KPI dashboards
Benefits
- Support for employees' health, well-being, finances, and life beyond work
- FlexBase program supporting employees to work at home, in an office, or a combination of both
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