Note: The job is a remote job and is open to candidates in USA. Channel Key LLC is a commerce acceleration agency supporting brands across marketplaces, retailers, D2C, and discovery platforms. The Channel Operations Specialist owns the accuracy and day-to-day operations of client product catalogs across Amazon and key retail partners, including reporting, inventory visibility, catalog integrity, listing issue resolution, and discoverability analysis. The role also provides structured insights and operational support to the broader eCommerce team.
Responsibilities
- Pull and maintain regular SKU/ASIN-level performance reports covering sessions, conversion rate, glance views, BSR, Buy Box %, units sold, advertising performance, and inventory availability
- Build and manage tracking spreadsheets in Excel or Google Sheets to monitor catalog health across the portfolio
- Generate returns reports and flag recurring patterns that may signal listing, content, or product quality issues
- Aggregate data from Marketplaces, and third-party tools into clean, actionable summaries
- Deliver recurring reporting to the Project Manager, Channel Strategist, and Marketing Strategist on a weekly and monthly cadence
- Pull and maintain inventory reports across Amazon Vendor Central, Seller Central, Walmart Supplier Center, and other relevant retail platforms
- Monitor inventory availability, sell-through, inbound status, stranded inventory, and stockout risk using established internal reporting templates
- Flag ASINs/SKUs at risk of stockout, overstock, or fulfillment disruption to the Project Manager with supporting data
- Support FBA shipment creation by preparing required data, creating shipment plans when directed, monitoring inbound shipment status, and flagging receiving issues or discrepancies
- Maintain inventory and shipment tracking documents to ensure internal teams have current visibility into replenishment status and risks
- Monitor and maintain accurate catalog data including titles, bullets, descriptions, images, attributes, and backend keywords across all ASINs and centralized internally
- Manage parent-child variation structures—create, update, and fix variation relationships using flat files or direct catalog edits in Vendor/Seller Central
- Conduct regular catalog audits to identify suppressed, stranded, inactive, or miscategorized listings
- Ensure product attributes (size, color, material, unit count, etc.) are complete, accurate, and consistent with packaging and brand guidelines
- Maintain a catalog change log to track updates, corrections, and version history across SKUs in Confluence
- Execute day-to-day operations in Amazon Vendor Central, Seller Central, and Walmart Supplier Center—including listing creation, updates, and bulk flat-file uploads
- Support FBA shipment creation and monitoring, including preparing shipment data, creating shipment plans when directed, tracking inbound shipments, and flagging delays, receiving issues, or discrepancies
- Identify and resolve Andon Cords, listing errors, suppression notices, content overrides, and compliance flags through platform tools and Amazon support case management
- Monitor account health dashboards and performance notifications; escalate critical issues to the Project Manager with context and a recommended resolution path
- Manage new item setup (NIS) submissions for product launches, ensuring all required attributes and content are complete and compliant with retailer requirements
- Use Brand Registry tools to protect and manage listing content against unauthorized third-party changes
- Audit listings for discoverability gaps—missing content, miscategorized browse nodes, and incomplete attributes that suppress search ranking
- Flag conversion issues based on performance data: low CVR relative to category benchmarks, high return rates, negative review trends, or missing content elements
- Compare listings against competitor benchmarks to identify gaps in content completeness or keyword coverage
- Track listing health scores and digital shelf compliance metrics; flag underperforming ASINs for prioritized review
- Compile findings from catalog audits and performance data into clear, structured summaries for the Project Manager and channel team
- Identify trends across the catalog—categories with high suppression rates, ASINs consistently underperforming on CVR, or variation structures causing shopper confusion
- Support the broader eCommerce team with ad hoc data pulls, competitive lookups, and catalog research as needed
- Proactively flag platform policy changes, algorithm updates, or retailer requirement changes that could impact catalog performance
Skills
- 1–2 years of experience in Amazon, eCommerce, catalog management, retail operations
- Strong proficiency in Microsoft Excel or Google Sheets—pivot tables, VLOOKUPs, data sorting and filtering
- Exceptional attention to detail and a low tolerance for listing inaccuracies
- Highly organized with the ability to manage multiple SKUs, tasks, and deadlines simultaneously
- Clear written communicator—able to summarize findings and flag issues concisely
- US-based with the ability to work standard US business hours
- Experience with flat-file uploads or bulk listing management in Amazon
- Experience with JIRA, Confluence, Kapoq, and Kantata
- Basic understanding of Amazon SEO and keyword principles as applied to product listings is a plus
Company Overview