Note: The job is a remote job and is open to candidates in USA. GAP Solutions, Inc. provides federal human resources support to the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Office of Human Capital, and Human Resources Operations Center. The Senior Human Resources Analyst applies advanced expertise across federal HR functions, including staffing, classification, personnel processing, retirement and benefits, employee relations, and engagement support.
Responsibilities
- Review position applications to determine basic qualifications, adjudicate veterans’ preference, and prepare selection certificates for issue
- Apply pay setting calculations for use by to extend job offers
- Perform law enforcement pay setting to include accurate conversion of general pay and special pay schedules to the law enforcement pay schedule
- Develop and review standard operating procedures (SOP) and job aids for existing, new, or emerging staffing programs
- Develop and build specialized ad-hoc applicant metrics, reports, and associated spreadsheets
- Validate applicant selections
- Interpret and apply laws, rules, and regulations, to include Executive Orders (EO’s) Title 38, Delegated Examining Unit (DEU) regulations, 5 Code of Federal Regulations (CFR), the Vet Guide, and other regulatory guidance to federal hiring actions
- Respond to applicant and internal customer concerns and inquiries
- Review applicant status determinations when challenged by internal/external candidates and managers
- Monitor, revise, and maintain reports and files
- Develop staffing process checklists and maintain tracking spreadsheets
- Coordinate and serve as a liaison with customers as required
- Perform data entry into position management and other related ICE systems as required
- Prepare, issue, and track tentative selection notices
- Coordinate job offers, release requests, setting of enter-on-duty (EOD) dates, and coordinate training classes for applicants
- Coordinate issuance and return of security paperwork for applicants including Electronic Questionnaires for Investigations Processing (e-QIP) initiations and conduct regular status checks with the ICE Personnel Security Division (PSD)
- Lead a group of contractor staff with the daily processing of Position Management System Online (PMSO) Builds, SF-52 routing, and SF-corrections as applicable
- Operate several independent HR processing systems (e.g., TOPS, NFC, ESP)
- Assign SF-52s and HC Link service tickets ensuring a balance of tickets among contractor staff
- Monitor ESP and HC Link work request submissions and timely assign for processing
- Keep abreast of the status and progress of work, and make day-to-day adjustments in accordance with established priorities, and obtain assistance from the Section Chiefs on problems that arise, such as backlogs
- Process Personnel Actions (SF52) in compliance with Department of Homeland Security (DHS), Office of Personnel Management (OPM) and National Finance Center (NFC) rules and procedures, processes recruitment, Career Ladder Promotion (CLP), Change to Lower Grade (CLG). Detail actions, Temporary Promotions (TPRO), Law Enforcement Pay Actions, Administratively Uncontrollable Overtime (AUO), Reassignment actions etc
- Apply a wide range of personnel, payroll and benefit concepts, laws, policies practices, analytical and diagnostic methods to address technical issues:
- Development of SOPs for existing, new, or emerging personnel functions
- Provide administrative support by responding to questions, complaints, problems, or situations, and providing explanation of policy and procedures
- Support audit – KPMG, A-123, ICU, Internal and external audits – provide guidance, documentation
- Provide technical assistance to end users on HR automated systems, procedures, and applications
- Review, assign, and route SF52s to process personnel actions in ESP related to the duties of the section
- Provide federal benefits expertise to advise current and former employees, annuitants, eligible family members, and managers on complex benefits problems and inquiries
- Provide individual employee counseling on retirement options; Thrift Savings Plan (TSP) and worker’s compensation/injury benefits; and eligibility requirements for life, health, and long-term health insurance
- Research employee eOPF issues/errors related to benefits and conduct service audits
- Provide solutions and develop corrective guidance or operating procedures to know concerns
- Assist to process documents related to benefits to include retirement packages
- Process SF52 documents for retirements and death in service actions
- Prepare retirement and survivor benefits computation for law enforcement and non-law enforcement employees
- Assist employees and survivors in preparing retirement applicants, ensuring documentation is accurate and submitted within required deadlines
- Provide counseling to employees on all aspects of the TSP to include participation eligibility, eligibility for retroactive TSP error corrections, and to employees leaving federal service (or their survivors) on the benefits available from their TSP accounts
- Contribute to the design and administration of studies, surveys, and projects
- Coordinate activities in alignment with strategic business needs and established project timelines
- Develops and coordinates internal review systems to track planning activities and external review systems to monitor adherence to established business standards and processes
Skills
- Master's Degree required
- 10 years of federal Human Resources experience (can be either working as a federal employee or government contractor supporting a federal agency)
- Delegated Examining Certification and HRM Certificate from an accredited academic institution
- When a Task Order includes tasks related to drug testing and site collection, the candidate must possess knowledge of Health and Human Services Guidelines for federal drug testing and possess a valid driver's license
- The contractor candidates must be capable of air travel
- Must be U.S. citizen or Legal Permanent Resident and must currently reside in the United States or its Territories
- Additionally, employees are required to have resided within the United States or its Territories for three or more years out of the last five
- Intermediate to advanced technical proficiency in the full Microsoft Office Suite
- Strong written and oral communication skills
- Advanced presentation skills
- Ability to work effectively within a group or individually
- Advanced organization and leadership skills
Benefits
- Fully remote work arrangement
Company Overview