Note: The job is a remote job and is open to candidates in USA. Lytho is a global software company that helps brand and creative teams improve their work through a creative operations platform. The Implementation Consultant manages customer implementations, onboarding, training, product configuration, and adoption while troubleshooting template issues and partnering with internal teams to support customer outcomes.
Responsibilities
- Manage a portfolio of concurrent implementations at varying stages, prioritizing across competing deadlines and TTV commitments
- Partner with our new and existing customers to ensure successful training and adoption of Lytho's solutions
- Train customers’ designers to build their own design templates. Troubleshoot customer template issues (for example font and style conflicts, frame problems, and export settings)
- Deliver professional services engagements as scoped, including customized product configuration, staff augmentation, or supplemental onsite training and enablement
- Work with Sales and Customer Experience to understand and document customers’ goals and desired outcomes; facilitate a smooth post-sale transition for new customers from initial product access to launch
- Understand customers’ desired outcomes to develop a customized onboarding plan and project manage customer onboarding based on the plan specifics
- Maintain a strong working knowledge of the product as an internal product Subject Matter Expert (SME). Work with internal resources to drive forward technical feature fulfillment and proactively identify additional product needs
- Thrive in a fast-moving product environment and proactively identify risks while partnering with Customer Experience to mitigate and resolve onboarding or training hurdles throughout the customer lifecycle
- Become the voice of the customer, helping the Product Development team identify bugs and product improvements based on the requirements and preferences of the customer
- Create and contribute to customer-facing training content such as videos, webinars, documents, and Knowledge Base articles
- Deliver training and presentations to large-scale audiences to support customer events
Skills
- 2+ years of experience in marketing or creative operations with an understanding of the tools and challenges that designers face
- 2+ years of experience in customer onboarding or training in a software environment
- Design and production literacy (typography, color, print and digital output formats) plus working knowledge of Adobe InDesign and comfort teaching design and production best practices (preflight, fonts, paragraph and character styles, export settings), with the willingness and aptitude to deepen into templating
- Previous project management experience and demonstrated time management skills
- Comfort using AI tools in your own workflow and a willingness to coach customers through adopting AI features
- Demonstrated ability to learn technical software quickly and then teach it clearly to varied audiences and learning styles
- Ability to build relationships across different levels in a customer's organization, using diplomacy and tact to defuse difficult conversations
- Excellent, enthusiastic, and friendly communication and outreach skills, responding rapidly to customer inquiries, and drafting concise and informative emails
- Outstanding organizational, problem-solving and critical thinking skills
- Digital Asset Management (DAM) experience with a taxonomy background is a plus
Benefits
- Unlimited PTO
- Paid parental leave
- Paid gender transition leave
- “Summer Fridays” (half-days on Fridays during the summer months)
- Medical, dental, vision, disability, life, and accident insurance
- EAP services
- 401K with match
- Remote-first workplace with flexibility and autonomy to balance work and personal needs
- Opportunities to develop in your career and/or learn new skills
- Juneteenth as a company holiday
Company Overview