Note: The job is a remote job and is open to candidates in USA. TELUS Health is a global-leading health and well-being provider, focused on improving health outcomes through technology. The Business Analyst role involves delivering integrated pension and employee benefits solutions to large public sector clients, requiring collaboration with various teams to ensure successful implementation.
Responsibilities
- Gather and analyze client requirements for the implementation of our integrated solution
- Document business and operational needs within the context of implementation and workflow automation
- Evaluate and map business processes, aligning them with the data used across various pension plan management systems (e.g., payroll system, pension calculations, financial transactions, document management, telephony)
- Configure our software to suit the specifics of the client's needs or requirements
- Collaborate with solution architects, functional leads, and the development team to create and review new solutions
- Define testing scope and criteria and work closely with the quality assurance team during execution
- Build presentation decks and conduct solution demonstrations for clients
- Contribute to the creation or redesign of reports and communications that support processes and procedures
- Provide ongoing follow-up with stakeholders regarding implemented changes
Skills
- A degree in administration, computer science, actuarial mathematics, business analysis, or a related field (or equivalent professional experience)
- 4+ years of experience in business analysis, pension plan management, workflow management system implementation, administrative process automation, or related fields
- Consulting or implementation background with client-facing experience
- Experience presenting to executive stakeholders and clients
- Proficiency in current computer technologies, including Excel and the Microsoft Office suite
- Strong analytical skills with the ability to synthesize complex information, understand, systematize, and communicate technical concepts clearly
- Excellent written and verbal English communication skills — You must be fluent in written English for creating clear documentation and presentation materials, and fluent in verbal English for presenting to clients and explaining complex technical concepts in a way that makes sense to non-technical stakeholders
- Comfortable presenting to clients and being on camera — You are confident interacting directly with clients and conducting solution demonstrations
- Strong interpersonal skills with the ability to build relationships with cross-functional teams and clients
- Available to travel as needed across Canada and the U.S
- Experience with pension administration or employee benefits software systems
Benefits
- Primarily remote with quarterly travel for client meetings and demonstrations
- Career progression and professional development opportunities as you develop expertise
- Comprehensive customizable benefits package to suit your unique needs and lifestyle
- Paid vacation days & well-being days plus a well-being expense account to help maintain a better work/life balance
- Various investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan
- Generous mental health support account to cover the cost of therapy/counseling sessions
Company Overview