Note: The job is a remote job and is open to candidates in USA. AffirmedRx is a public benefit corporation focused on improving healthcare outcomes through transparent, technology-enabled pharmacy benefit management. The Business Analyst, Data Operations serves as the liaison between Data Operations and business teams, managing issue intake, impact analysis, status tracking, stakeholder communication, documentation, and process improvement.
Responsibilities
- Serve as the primary point of contact for client managers and patient care advocates reporting file-related or data issues
- Gather all relevant details needed to understand and scope each issue — client, file type, affected dates, impacted records, and related context
- Accurately log and categorize incoming issues to support tracking, prioritization, and reporting
- Conduct thorough impact analyses to determine the scope and severity of each issue, including which clients, members, or files are affected
- Partner with Data Operations team members (ETL Developer/File Management Analyst, Senior Data Operations Engineer, PBM Claims Adjudication Expert) to validate findings and confirm root cause
- Clearly present impact analysis findings to both technical and non-technical audiences, tailoring the level of detail to the listener
- Build and maintain a dashboard or similar tracking tool that reflects the current status of all open issues
- Provide proactive, regular updates to client managers, patient care advocates, and other stakeholders — especially when work begins on an issue and when it is resolved
- Ensure no stakeholder is left wondering about the status of an issue they reported
- Serve as the primary liaison between the Data Operations team and Client Management on file-related and data issues
- Serve as the primary liaison between the Data Operations team and Patient Care Advocates on file-related and data issues
- Build trusted, responsive relationships with both groups to keep communication flowing smoothly in both directions
- Maintain clear documentation of issues, analyses, and resolutions for future reference and audit needs
- Identify recurring issues or themes and flag them to the Manager, Data Operations as candidates for a systemic or process fix
- Continuously refine intake and tracking processes to reduce friction and confusion for everyone involved
Skills
- Bachelor's degree in Business, Healthcare Administration, Information Systems, or a related field, or equivalent experience
- 2+ years of experience as a business analyst or in a similar liaison/analyst role; healthcare or PBM experience strongly preferred
- Excellent written and verbal communication skills, with the ability to translate clearly between technical and non-technical audiences
- Strong analytical skills, with demonstrated ability to break down a reported issue and determine its full scope and impact
- Experience building and maintaining a dashboard or status-tracking tool (e.g., Excel, Power BI, Smartsheet, Jira, or similar)
- Highly organized and detail-oriented, with the ability to manage multiple open issues and stakeholders at once
- A proactive communicator by habit — provides status updates before being asked, not after
- Comfortable working cross-functionally with both business teams (Client Management, Patient Care Advocates) and technical teams (Data Operations)
- Mission-driven, humble, and supportive; holds high standards while fostering trust with everyone involved
- Aligns with AffirmedRx values, promoting trust, accountability, and innovation
- Willingness to travel (10%-20%)
- Healthcare or PBM experience strongly preferred
- Familiarity with PBM eligibility, accumulator, or claims data a plus
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Other benefits
- Opportunity to impact industry change in the pharmacy benefits management space while delivering the highest quality patient outcomes
- A culture where people thrive because when the team thrives, the business thrives
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