Note: The job is a remote job and is open to candidates in USA. Novartis is a pharmaceutical company seeking an Associate Director, Cell Therapy Operations Manager to lead operational support for CAR-T treatment centers across the Southeast. The role is responsible for training, onboarding, site qualification, logistics, apheresis collection, site readiness, quality compliance, issue resolution, and cross-functional process improvement.
Responsibilities
- Execute onboarding, training, qualification, and operational readiness activities for CAR-T treatment centers to support successful site activation and patient treatment
- Serve as the field-based operational lead for assigned treatment centers, supporting ordering, logistics, apheresis collection, product receipt, and treatment workflows
- Deliver high-quality operational support to treatment centers, care teams, and internal stakeholders to ensure consistent execution of CAR-T processes
- Resolve complex operational challenges related to ordering, logistics, apheresis collection, product handling, and site readiness
- Ensure compliance with operational, regulatory, quality, and procedural requirements, supporting ongoing inspection and audit readiness
- Lead site readiness, operational continuity, and refresher training initiatives to maintain consistent performance and adherence to Novartis standards
- Partner cross-functionally with Patient Support, Strategic Account Managers, Quality, Manufacturing, Clinical Operations, Medical Affairs, and other stakeholders to align strategy, improve processes, and drive successful patient outcomes
- Identify operational risks, implement process improvements, manage escalations, and drive continuous improvement initiatives across assigned treatment centers
Skills
- Education: Bachelor's degree in science, healthcare, nursing, business, or a related discipline
- * Minimum 7 years of healthcare, pharmaceutical, biotechnology, specialty operations, or related industry experience
- * Experience supporting complex healthcare systems, treatment centers, academic medical centers, or multi-site institutions
- * Demonstrated experience in cell therapy operations, specialty therapy operations, or other highly regulated healthcare environments
- * Proven experience training, onboarding, educating, or supporting external healthcare stakeholders
- * Ability to effectively operate within matrixed, cross-functional organizations and influence stakeholders without direct authority
- * Strong project management, problem-solving, and operational execution skills with the ability to manage multiple priorities simultaneously
- * Excellent communication, presentation, and relationship-management skills with internal and external stakeholders
- Candidate must reside within territory, or within a reasonable daily commuting distance of 60 miles from the territory border
- Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory
- Must have a valid driver's license
- * Direct experience supporting CAR-T, cell therapy, apheresis, blood or tissue collection, cryopreservation, transplant, or related specialty operations
- * Experience working within GxP-regulated pharmaceutical, biotechnology, manufacturing, cell processing, hospital, or specialty healthcare environments
Benefits
- Sign-on bonus
- Restricted stock units
- Full range of medical, financial, and/or other benefits
- 401(k) eligibility
- Vacation, sick time, and parental leave
- Remote & field-based role
Company Overview
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