Note: The job is a remote job and is open to candidates in USA. Prismatic is an integration platform that helps B2B software companies build and scale integrations. The Account Manager will own relationships, outcomes, and revenue across a portfolio of technical B2B SaaS customers, leading onboarding, adoption, renewals, and expansions. The role also involves translating technical capabilities into business value and coordinating with internal teams to drive customer success.
Responsibilities
- Own a portfolio of B2B SaaS customers and manage the full account lifecycle, including onboarding, adoption, value realization, renewal, and expansion
- Build trusted relationships with CTOs, CPOs, VPs of Engineering, product leaders, engineering teams, and financial or procurement stakeholders
- Develop account plans that connect customer goals, integration strategy, adoption milestones, business outcomes, stakeholders, and commercial priorities
- Own renewal and expansion motions end to end, including opportunity strategy, forecasting, negotiation, contracting, and commercial close
- Maintain accurate forecasts and proactively identify renewal risk, competitive threats, organizational changes, adoption gaps, and other factors that could affect revenue
- Translate technical product capabilities including APIs, webhooks, embedded experiences, integration workflows, and developer tooling into clear business value for both technical and executive audiences
- Partner with Technical Account Managers, Technical Support Engineers, Solutions Engineering, Product, Engineering, Marketing, and Finance to drive customer outcomes and resolve escalations
- Lead executive business reviews, strategic account meetings, value conversations, and mutual action plans
- Identify opportunities to expand Prismatic into new products, teams, use cases, tenants, integrations, and embedded capabilities
- Act as the voice of the customer by synthesizing customer feedback, business needs, and product gaps into actionable recommendations for internal teams
- Build and improve scalable account-management processes, playbooks, and operating rhythms
Skills
- 5+ years of experience in account management, customer success, technical sales, consulting, or a related customer-facing role in a technical B2B SaaS business
- Proven experience owning revenue across a customer portfolio, including renewals, expansion, forecasting, negotiation, and commercial close
- Experience working with technical software products and engaging product, engineering, architecture, or IT stakeholders
- Ability to communicate complex technical concepts clearly to engineers, executives, and less-technical audiences
- Strong business acumen and the ability to connect product adoption to measurable customer value, ROI, and strategic priorities
- Demonstrated success managing complex accounts with multiple stakeholders, competing priorities, and long sales or renewal cycles
- Highly organized, proactive, tenacious, and comfortable operating independently in an evolving environment
- Excellent written, verbal, presentation, discovery, negotiation, and executive-communication skills
- Willingness to learn the fundamentals of APIs, authentication, webhooks, data formats, integration architecture, and Prismatic's developer and low-code experiences
- Comfortable working with customers across US and international time zones
- Experience with embedded software, iPaaS, APIs, integration platforms, automation, developer tools, cloud infrastructure, or workflow products
- Familiarity with REST or GraphQL APIs, OAuth, webhooks, JSON, or integration architecture
Benefits
- Remote work: Our team works remotely across the US; we travel together 2x times a year for company kick-offs and mid-year meetings.
- Unlimited & flexible paid time off (PTO) policy
- High-quality medical (Cigna Medical), dental (Guardian Dental) and vision (Guardian VSP) care for full-time employees and their dependents.
- Company-paid life insurance, short-term disability insurance, and long-term disability insurance through Guardian.
- 401(k) plan through Empower with 4% company match - 100% of the first 3% and 50% of the next 2%.
- Equipment needed to do your best work, applicable to your role, plus a $1k new hire setup stipend.
Company Overview