Note: The job is a remote job and is open to candidates in USA. SoFi is a next-generation financial services company and national bank using innovative, mobile-first technology to help members reach their financial goals. The Brokerage Operations Analyst will operate and scale the Composer business across trading and brokerage operations, member servicing, risk and controls, process design, and strategic initiatives. The role partners cross-functionally to develop scalable operating solutions and lead complex initiatives from identification through implementation.
Responsibilities
- Own and support critical Composer business operations, including trading, brokerage servicing, account operations, and complex operational escalations
- Serve as a subject matter expert across Composer's operating model, including key brokerage workflows, systems, dependencies, and controls
- Design and continuously improve end-to-end member journeys across key Composer experiences, identifying friction points and ensuring scalable servicing solutions
- Serve as an escalation point for complex or high-impact member issues, driving resolution and translating learnings into broader process improvements
- Partner across the business to identify operational pain points, define business requirements, and implement technology-enabled solutions and automation
- Support trading operations and related workflows, including trade lifecycle management, exception handling, reconciliations, corporate actions, margin and risk events
- Analyze operational data and trends to identify emerging issues, control gaps, capacity constraints, and opportunities for improvement
- Lead cross-functional initiatives from discovery through implementation, coordinating stakeholders and driving execution
- Partner with business leadership to operationalize new products, features, and strategic initiatives, including process design, controls, readiness, and post-launch monitoring
- Develop and maintain policies, procedures, controls, and business continuity plans for critical Composer activities
- Ensure operational processes align with regulatory requirements, internal policies, and risk-management standards
- Serve as an escalation point for complex brokerage, trading, and servicing issues, identifying both immediate resolutions and broader process improvements
- Proactively identify business risks and opportunities and provide clear, actionable recommendations to leadership
Skills
- 5+ years of experience in brokerage, fintech, financial services, business operations, trading operations, or a related regulated environment
- Strong understanding of brokerage operations and the trade lifecycle, including trading, clearing, settlement, and account servicing
- Demonstrated ability to independently own complex projects and operational workstreams from problem identification through implementation
- Strong process-design, analytical, and problem-solving skills with experience developing scalable workflows and controls
- Ability to translate business and operational needs into clear requirements for Product and Engineering partners
- Demonstrated ability to influence and execute across Product, Engineering, Operations, Compliance, and other cross-functional teams
- Strong judgment and ability to navigate complex or ambiguous situations in a regulated environment
- Excellent written and verbal communication skills, including the ability to synthesize complex issues for senior stakeholders
- FINRA Series 7 and Series 24 required
Company Overview
Company H1B Sponsorship