Note: The job is a remote job and is open to candidates in USA. IQ Fiber is a 100% fiber-optic internet provider focused on delivering fast, reliable, and simply priced broadband service. The Broadband Network Engineer assists with designing, configuring, monitoring, troubleshooting, and expanding core, access, FTTP, Wi-Fi, server, and network operations infrastructure while providing advanced technical support and participating in an on-call rotation.
Responsibilities
- Participate in the design, configuration, enhancement, and troubleshooting of IQ Fiber’s core and access networks
- Support field engineers in the deployment and expansion of IQ Fiber’s state-of-the-art FTTP broadband delivery network
- Appropriately escalate critical network conditions to Technical Operations and Outside Plant (OSP) staff
- Configure, manage, and optimize network monitoring and alerting systems
- Make recommendations for improving the performance and operation of the IQ Fiber network based on the analysis of data
- Create and administer detailed, technical MOPs (Methods of Procedure) to facilitate maintenance and upgrades of network equipment
- Deploy and support public Wi-Fi network services
- Assist in administering and maintaining Linux and Windows servers and applications
- Provide tier 3 technical support as part of the IQ Fiber Network Operations Center (NOC)
- Act as a resource for tier 2 technicians in providing technical support for residential and business broadband services
- Support IQ Fiber’s NOC supervisor in optimizing the performance of the NOC
- Assist in diagnosing and troubleshooting advance networking and Wi-Fi issues
- Participate in an on-call rotation with a small team of Network Engineers
- Perform other duties as assigned
Skills
- Proven experience in a network engineer role
- 2+ years' experience with Juniper MX and QFX product lines
- Experience deploying and managing a Service Provider network
- Experience with Nokia 7750 routers and related SR OS configurations
- Experience working with fiber optics, GPON, XGS-PON
- Experience working with BGP, MPLS, DHCP, VLANs, Static and Dynamic Routing Protocols, VPNs, VRRP, ERPS
- Ability to utilize considerable independent judgement, discretion, and initiative in carrying out day-to-day responsibilities
- Basic knowledge or telecommunications systems and operations
- Ability to read, analyze, and interpret technical requirements, methods of procedures, and product data sheets
- Ability to use inductive reasoning techniques to effectively troubleshoot system problems
- Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds
- Strong learning orientation. Ability to leverage all resources and be creative in self-learning to continue adapting to changing issues and trends
- A desire and ability to understand the diverse needs of internal and external customers and to create experiences and deliver services that exceed their expectations
- A desire and ability to utilize digital tools for organizational information, individual, and teamwork
- Experience working with and configuring a variety of network and server hardware
- Applicants must be authorized to work for any employer in the U.S
- We are unable to sponsor or take over sponsorship of an employment visa at this time
- JNCIS-SP, JNCIP-SP, or Nokia SRC certification a plus
- Minimum 3 years' experience in telecommunications or networking preferred, or equivalent combination of education and experience
- Linux administration skills a plus
- Other networking-related credentials a plus (i.e. CCIE, CCNP, Network+)
Benefits
- Remote work arrangement
- Full-time employment
- Participation in an after-hours on-call support program
Company Overview