Note: The job is a remote job and is open to candidates in USA. Stord is a consumer experience company that combines commerce-enablement technology with fulfillment services to help brands deliver seamless checkout and delivery. The Benefits Administrator owns the day-to-day administration of employee benefits, including leave, retirement, HSA, COBRA, billing reconciliation, vendor management, compliance, employee support, and open enrollment.
Responsibilities
- Administer leave of absence programs (FMLA and state leave programs) from intake through return-to-work
- Own full-cycle 401(k) administration, including eligibility, contributions, and compliance support
- Manage HSA administration, including plan integration and contribution reconciliation
- Administer COBRA continuation coverage and respond to employee inquiries
- Own LegalShield and pet insurance program administration
- Process Evidence of Insurability (EOI) requests and other life-event-driven benefit changes
- Complete monthly benefits billing reconciliation, including vendor invoice submission (Coupa) and Finance coordination
- Manage day-to-day vendor relationships and monitor service delivery across benefit programs
- Support vendor implementations and renewals as needed
- Serve as the primary point of contact for employee benefits inquiries, claims assistance, and vendor escalations
- Support employees through enrollments, qualifying life events, and benefit changes
- Maintain confidentiality and handle sensitive employee information with discretion
- Maintain compliance with ERISA, ACA, HIPAA, COBRA, IRS, and Department of Labor requirements, as well as applicable state leave laws
- Support audits, prepare compliance reporting, and maintain accurate benefits records
- Monitor benefit eligibility and premium deduction accuracy in partnership with the Payroll team
- Support Open Enrollment planning and execution alongside the Senior Payroll & Benefits Lead
- Assist with employee communications and data readiness during Open Enrollment
- Maintain organized, accurate, and auditable records across all benefit programs
- Track recurring requests, exceptions, and escalations
- Support improvements to documentation, SOPs, checklists, and tracking tools
- Participate in special projects, process improvements, and cross-functional initiatives as needed
- Travel as needed for work-related assignments, including Open Enrollment events and onsite team meetings
- Perform other related duties as assigned to support evolving business and compliance needs
Skills
- 2–4 years of progressive Benefits Administration experience
- Multi-state benefits administration experience
- Experience administering self-funded medical plans
- 401(k) administration experience
- Leave administration experience (FMLA and state leave programs)
- HRIS experience; Workday strongly preferred
- Vendor management experience
- Strong working knowledge of federal and state benefit compliance requirements
- CEBS or CBP certification
- Experience supporting high-growth organizations
- Acquisition and integration experience
- Exposure to Canadian and/or UK benefit programs
- Experience implementing leave management technology
- Experience with vendor invoicing or AP platforms (e.g., Coupa)
Benefits
- FMLA and state leave programs
- 401(k) plan
- HSA
- COBRA continuation coverage
- LegalShield
- Pet insurance
Company Overview