Note: The job is a remote job and is open to candidates in USA. Mutualink provides advanced communication and collaboration solutions for public safety, emergency management, and homeland security. The Business Analyst supports Operations by managing administrative records, maintaining system data, producing reports, coordinating projects and requests, and improving administrative processes.
Responsibilities
- Own the day-to-day administrative operations of the department, keeping records, files, and documentation accurate, organized, and current
- Maintain customer, order, and case data in Salesforce, ensuring completeness and consistency
- Prepare correspondence, meeting agendas, notes, and follow-ups; coordinate schedules and cross-team requests
- Process and track Bills of Materials (BOMs) and Return Merchandise Authorizations (RMAs), and support order and vendor coordination
- Maintain trackers, shared files, and standard operating procedure (SOP) documentation in Google Drive and Google Sheets
- Build, run, and distribute Bills of Materials (BOMs) and Return Merchandise Authorizations (RMAs) reports using Crystal Reports and Microsoft Access databases
- Organize and analyze data in Google Sheets to support operational decisions and management reporting
- Compile clear, accurate summaries that give leadership visibility into department activity and status
- Track tasks, tickets, and documentation in Salesforce, JIRA, and Google Sheets to keep projects and administrative work visible and on schedule
- Document existing administrative processes and recommend simple improvements that increase efficiency and consistency
- Support the Project Delivery Manager with coordination, scheduling, and administrative follow-through across projects
- Provide friendly, responsive, and helpful support to internal teams and external customers
- Act as a coordination point across Operations, Sales, and Support to keep requests and information moving
- Communicate clearly and professionally, both in writing and verbally, with stakeholders at all levels
- Quickly develop working familiarity with Mutualink's products and business, and travel occasionally as needed
Skills
- 2+ years of experience in an administrative, operations support, or business analyst role
- Hands-on experience with Salesforce
- Familiarity with JIRA or a comparable project/issue-tracking tool
- Experience with Microsoft Access databases and Crystal Reports
- Proficiency with Google Drive and Google Sheets
- Excellent written and verbal communication skills and strong attention to detail
- Strong customer service orientation — friendly, responsive, and helpful
- Self-starter who works well with little supervision and can manage multiple priorities
- Willing and able to travel occasionally
- Salesforce certification
- Two-year (associate) college degree or higher
- Understanding of Bills of Materials (BOMs) and Return Merchandise Authorizations (RMAs)
- Military or public safety experience
- Comfort working in a technical environment — basic familiarity with RF, network, or system concepts, or the ability to read schematics, is a plus but not required
Benefits
- Opportunities for career advancement and professional development within a growing organization.
- Health insurance
- Vision insurance
- Dental insurance
- Group Life Insurance
- 401K Plan
- PTO
- Holiday Pay
Company Overview