Note: The job is a remote job and is open to candidates in USA. Epicor is a software company that helps businesses connect people, processes, and technology through data, AI, and cognitive ERP. The Associate Consulting Services Project Manager will coordinate multiple customer-facing BisTrack projects for building supply and distribution customers from the statement of work through implementation, go-live, and transition to Support.
Responsibilities
- Manage approximately 10–15 concurrent customer projects, including new implementations, branch additions, upgrades, and add-on consulting engagements
- Coordinate projects from the completed statement of work through implementation, go-live, post-go-live support, and transition to the Support team
- Maintain project plans, documentation, action items, stakeholder updates, and structured follow-through across each engagement
- Partner with customers, consultants, project sponsors, and internal project teams to align related workstreams and address risks or escalations
- Support projects of varying size and complexity, from shorter upgrades and branch additions to larger SMB, K&A, and enterprise implementations
- Build knowledge of BisTrack, team processes, and available resources through independent learning and close collaboration with colleagues
- Travel to customer sites for major implementation milestones, including go-live, based on project requirements
Skills
- 1–3 years' experience in project coordination, project management, customer success, consulting, support, operations, or another customer-facing role
- Strong written and verbal communication skills, with the professionalism to work directly with customers and internal stakeholders
- Demonstrated ability to organize multiple priorities, manage competing deadlines, and follow through on commitments
- A proactive, self-directed approach to learning, problem-solving, documentation, and process improvement
- Comfort working with changing technology, business systems, and common productivity tools such as Microsoft Excel
- Ability to travel approximately 20–30%, with travel varying based on customer and project needs
- Authorization to work in the United States
- Experience supporting software implementations, ERP projects, or other complex customer-facing engagements
- Exposure to building supply, lumber, wholesale distribution, or related industries
- Experience coordinating work across multiple departments, project teams, or interdependent workstreams
Benefits
- Comprehensive health and wellness benefits designed to support your overall well-being.
- Opportunities for mentorship, continuing education, and focused career goal setting.
- Free LinkedIn Learning licenses for everyone.
- Our Mentoring Program to boost your personal development.
- Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Comprehensive support for international relocations and permanent residency processes.
- Remote work
Company Overview