Note: The job is a remote job and is open to candidates in USA. TekSynap is a fast-growing high-tech company that provides information management and technology solutions to Federal Government customers. The Senior AWS Connect System Administrator will administer AWS GovCloud infrastructure and telephony workloads, with responsibilities spanning system monitoring, security hardening, automation, backup and recovery, DevSecOps collaboration, and incident response.
Responsibilities
- Administer and support cloud-native infrastructure powering Telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect, EC2, and S3
- Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines
- Manage telephony workloads and services within AWS Connect, ensuring high availability, security, and performance for mission-critical communication
- Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime
- Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi-factor authentication to comply with security standards
- Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration
- Support secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements
- Contribute to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers
- Participate in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos
- Serve in an on-call rotation, ensuring rapid response to service-impacting incidents in telecommunication systems
Skills
- Minimum of a Secret Clearance
- Deep understanding of AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration
- In lieu of AWS Connect, experience with any Contact Center as a Service (CCaaS) platform such as Azure Contact Center, Genesys Cloud CX/3CX, Twilio, NICE CXone, Five9, Talkdesk, Cisco Webex Contact Center/Webex CC, Aircall, GoToConnect/GTC, RingCentral, Vonage Contact Center
- Experience implementing and managing AWS Identity and Access Management (IAM), CloudWatch, S3, EC2, and CloudFormation
- Relevant Azure or any secure GovCloud environment can be substituted for AWS experience
- Familiarity with networking concepts in cloud environments including VPC, routing tables, security groups, and load balancing
- Experience working in an Agile organization (Scrum, Kanban, Jira, Confluence, or preferably SAFe.)
- 3+ years of AWS, Azure, or Google cloud infrastructure experience, preferably within GovCloud or similar secure environments
- 7+ years of experience administering Linux systems
- Hands-on experience automating cloud infrastructure using Ansible, Terraform, CloudFormation, or similar
- Knowledge of cloud security best practices, including NIST 800-53 and FedRAMP-aligned controls
- A background in telecom/VoIP (Avaya, Cisco, Vonage etc) is helpful but not required
Benefits
- Health
- Dental
- Vision
- 401K
- Life insurance
- Short-term and long-term disability plans
- Vacation time and holidays
- 100% remote/nationwide
- Travel reimbursed for one initial visit to Clarksburg, WV
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