Note: The job is a remote job and is open to candidates in USA. 1-800-FLOWERS.COM, INC. supports a family of food and gifting brands, including Harry & David, Cheryl’s Cookies, and The Popcorn Factory. The Corporate Sales Key Account Manager manages and grows a portfolio of business accounts, driving revenue through increased order frequency, expanded use cases, and larger order values. The role also builds customer relationships, manages Salesforce activity, identifies referrals and new business opportunities, and coordinates with internal teams to ensure customer satisfaction.
Responsibilities
- Manage and grow a portfolio of assigned business accounts with annual spend under $10K
- Drive incremental revenue through increased order frequency, expanded use cases, and larger average order value
- Maintain regular outbound and inbound communication with assigned accounts via phone, email, and virtual meetings
- Execute account growth strategies following handoff from Strategic Outside Sales
- Identify opportunities to expand gifting programs across departments, occasions, and seasons
- Serve as the primary point of contact for assigned accounts, delivering a high level of service and responsiveness
- Identify and refer high-potential accounts or new business opportunities back to Strategic Outside Sales
- Build long-term relationships with key contacts within each account
- Educate customers on the full portfolio of 1-800-Flowers food brands and solutions
- Manage pipeline activity and account notes within Salesforce
- Track customer interactions, opportunities, and performance metrics consistently
- Collaborate with internal teams to ensure smooth order execution and customer satisfaction
- Monitor account trends, buying patterns, and growth opportunities
- Meet or exceed assigned productivity including call/ email goals and revenue goals
- Other duties as assigned
Skills
- High School diploma or GED
- 2–4+ years of B2B sales or account management experience
- Proven ability to grow revenue within an assigned book of business
- Strong customer relationship and follow-up skills
- Proficiency in MS Word, Excel, Teams and PowerPoint
- Account management and consultative selling principles
- Customer service standards and relationship management
- Sales pipeline and CRM best practices
- English language proficiency
- Computer software and applications knowledge
- Strong listening, communication, and relationship-building skills
- Time management and organizational skills
- Persuasive communication and opportunity identification
- Written and verbal communication
- Problem-solving and decision-making
- Ability to manage multiple accounts and priorities effectively
- Clear oral and written expression
- Problem sensitivity and critical thinking
- Information organization and pattern recognition
- Ability to adapt to changing priorities and customer needs
- Constant mental and visual attention in an office environment
- Comfortable working conditions
- Ability to sit for extended periods
- Ability to lift, push, and pull up to 10 pounds occasionally
- Minimal travel may be required
- Bachelor's degree
- Experience managing and growing existing customer accounts
- Experience using Salesforce or similar CRM tools
Company Overview
Company H1B Sponsorship