Note: The job is a remote job and is open to candidates in USA. Optum is a global healthcare organization that uses technology to deliver care and improve health outcomes for millions of people. The Associate Tech Product Manager will define, design, and deliver AI-powered digital solutions, including conversational virtual assistants and proactive contact center workflows. The role partners with engineering, data science, architecture, and business teams to manage product backlogs, develop technical requirements, evaluate emerging technologies, and track product performance.
Responsibilities
- Decompose high-level business capabilities into manageable features, requirements, technical specifications, and user stories
- Own, prioritize, and manage the product backlog to align with business priorities, technology strategies, and engineering capacity
- Design, develop, and deploy AI-powered solutions to address complex business challenges, with a focus on conversational AI virtual assistants (e.g., Cognigy, Google, Amelia Bots) and proactive outbound engagement (e.g., NICE Proactive AI or Smartreach Outbound)
- Partner with engineering, data science, and architecture teams on the creation of technical requirements, model criteria, and test strategies
- Evaluate emerging technology, conversational AI, and outbound proactive contact center trends to inform solution design, platform development, and strategic innovation
- Leverage enterprise-approved AI tools to streamline internal product management workflows, automate routine tasks, and drive continuous improvement
- Define and track key product performance metrics to measure success, drive post-launch refinement, and ensure high-quality software delivery
- Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
Skills
- Associate's degree OR 4+ years of equivalent work experience in technical product management, software engineering, or business analysis
- 1+ years of experience in Agile methodologies (e.g., Scrum, Kanban) to write technical requirements, decompose features
- 1+ years of development experience or project experience within Agile development team
- Contact center leadership experience (highly preferred)
- Education/training in technical product management, technical product ownership, or business systems analysis within a software engineering or technology environment
- Experience working with databases, querying data using SQL, or utilizing data visualization tools (e.g., Power BI, Tableau) to analyze product metrics
- Excellent analytical, problem-solving, and communication skills, with a proven ability to translate complex technical concepts to non-technical stakeholders
- Certified Scrum Product Owner (CSPO), Agile Product Manager certification, or Pragmatic Institute product management certification
Benefits
- Flexibility to telecommute from anywhere within the U.S.
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Career development opportunities
Company Overview
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