Note: The job is a remote job and is open to candidates in USA. Sierra is hiring an Associate Sales Engineer to support sales teams and customers in understanding and adopting its AI agent platform. The role includes customer discovery and demos, proofs of concept, API and integration guidance, sales materials, and relaying customer feedback to Product.
Responsibilities
- Learn the Platform: Become an expert on Sierra's platform and how AI agents transform customer experiences, from agent design and workflows to integrations, so you can speak credibly with technical and business stakeholders
- Discovery & Demos: Participate in efficient discovery calls to understand customer needs, answer technical questions (ideally in a single conversation), and grow to deliver standard product demos and account coverage for the sales team
- Proofs of Concept: Support senior SEs in building demos and proofs of concept, and keep demo environments current and ready for customer use
- APIs & Integrations: Educate customers on Sierra's APIs, webhooks, and integration patterns, and build and deploy scripts against a test environment on demand
- RFPs & Collateral: Help the team respond to RFPs, RFIs, and security questionnaires, and create presentations, positioning statements, and other sales collateral
- Partner with Sales: Advocate for your AEs and customers in internal technical conversations, join customer meetings and events, and keep CRM records and opportunity data accurate
- Close the Loop with Product: Act as a bridge between Sales and Product, translating customer feedback into actionable input and enrolling the right customers in beta programs
- Grow Your Craft: Complete product, sales, and process training and certifications, with structured coaching and mentorship from senior Sales Engineers
Skills
- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
- 1+ years of experience in a customer-facing technical role, such as pre-sales, solutions engineering, technical support, or consulting. Strong internships or early-career experience count
- Ability to explain complex technical concepts clearly to both technical and non-technical audiences
- Working knowledge of at least one of: cloud software, APIs and integrations, or networking and automation systems
- Curiosity about how businesses run and a genuine interest in building trusted relationships with customers
- Strong written and verbal communication, organization, and attention to detail, plus comfort with CRM tools (e.g., Salesforce) and standard productivity software
- A collaborative, quick-learning mindset: someone who treats sales as a team sport and takes feedback well
- Hands-on experience with APIs/webhooks, JSON, and scripting (e.g., Python or JavaScript)
- Familiarity with AI and ML concepts, workflows, or conversational AI and customer experience platforms
- Exposure to consultative selling, or experience responding to RFPs and security questionnaires
- A history of tinkering, whether with hardware, sensors, or side projects, that shows you learn by building
Benefits
- Offers Equity; eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
- Offers Commission
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
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