Note: The job is a remote job and is open to candidates in USA. Shugarman’s Bath is a Southern California bathroom remodeling company specializing in shower and tub transformations. The Appointment Setter/Inside Sales representative will engage prospective homeowners, identify their remodeling needs, build value in consultations, overcome objections, and convert leads into qualified appointments for Design Consultants. The role also involves follow-up, CRM management, performance tracking, and continuous improvement in a high-volume remote phone environment.
Responsibilities
- Make a high volume of outbound calls to prospective customers, while also handling inbound calls as needed
- Convert new and existing leads into qualified appointments for our Design Consultants
- Ask effective discovery questions to understand each homeowner’s project, needs, motivation, and timeline
- Build value in the consultation and confidently ask for the appointment
- Navigate questions, hesitation, and objections while maintaining a positive customer experience
- Follow up consistently with leads through phone, text, and email
- Re-engage previous opportunities and turn renewed interest into appointments
- Maintain accurate customer information and detailed notes in our CRM
- Work toward clearly defined appointment-setting goals and performance KPIs
- Use coaching, feedback, and performance data to continuously improve your results
- Record and send personalized video messages to homeowners after booking to create a strong, personal connection before their consultation
Skills
- * A confident, professional phone presence and the ability to build rapport quickly
- * Strong discovery skills and the ability to ask thoughtful questions rather than simply follow a script
- * Confidence handling objections and moving conversations toward a clear next step
- * A competitive, goal-oriented mindset and motivation to achieve measurable results
- * Resilience, the ability to hear “no” and bring the same confidence to the next opportunity
- * Strong accountability, reliability, and follow-through
- * A coachable mindset and the ability to quickly turn feedback into action
- * The ability to stay focused, productive, and self-motivated in a remote environment
- * A reliable high-speed internet connection and a quiet, professional workspace
- * Strong computer skills with the ability to quickly learn and navigate CRM and communication systems
- This is a high-volume phone environment. You should be comfortable making 100+ calls per day while maintaining strong call quality and professionalism
- * Weekend availability is required
- * Previous experience in inside sales, appointment setting, lead conversion, outbound sales, or another performance-driven environment is strongly preferred
Benefits
- Uncapped performance-based incentives tied to the appointments you generate
- Additional bonus opportunities
- Company-provided equipment
- Internet stipend
- 8 paid holidays per year
- Up to 80 hours of vacation accrued annually
- 40 hours of sick time per year
- 401(k) eligibility after 90 days
- Medical insurance with the company contributing 50% toward the base plan premium
- Additional benefit options including dental, vision, life insurance, HSA, and FSA
- Ongoing coaching and professional development
- Opportunities for career growth
- Remote position
Company Overview