Note: The job is a remote job and is open to candidates in USA. Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies. They are seeking a highly skilled and motivated AI Technology Support Engineer/Analyst to provide technical support for AI products and services, troubleshoot complex issues, and collaborate with cross-functional teams to enhance product performance.
Responsibilities
- Provide technical support for AI products and services, addressing client inquiries, troubleshooting issues, and offering resolutions in a timely and efficient manner
- Diagnose and resolve complex technical problems related to AI algorithms, model deployment, data processing, and system integration
- Collaborate with product development, engineering, and data science teams to identify and implement solutions for improving AI system performance and functionality
- Conduct thorough analysis of technical issues, document findings, and communicate solutions to internal teams and clients
- Develop and maintain comprehensive technical documentation, including user guides, troubleshooting manuals, and FAQs
- Offer training and guidance to clients and internal teams on the utilization and optimization of AI technologies
- Stay up-to-date with emerging trends and advancements in AI and related technologies to provide informed support and recommendations
- Participate in the continuous improvement of support processes and tools to enhance efficiency and customer satisfaction
Skills
- US Citizenship is required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- Three years of experience in a technical support or engineering role, with a focus on AI technologies and related domains
- Strong understanding of machine learning algorithms, natural language processing, data analysis, and AI model deployment
- Proficiency in programming languages such as Python, R, Java, or similar
- Knowledge of data preprocessing, data visualization, and data manipulation techniques
- Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes)
- Excellent analytical and problem-solving skills with a proactive approach to identifying solutions
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
- Ability to work independently and as part of a collaborative team in a fast-paced environment
- Certifications in AI/ML or related technologies are desirable
- Hands-on experience with deploying AI models in a production environment
- Knowledge of API integration and microservices architecture
- Experience with version control tools (e.g., Git)
- Familiarity with database technologies (SQL and NoSQL)
- Prior experience in a customer-facing technical support role
Benefits
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement benefits (including 401(k) matching)
- Educational reimbursement
- Parental leave
- Employee stock purchase plan
- Tax-saving options
- Disability and life insurance
- Pet insurance
Company Overview