Note: The job is a remote job and is open to candidates in USA. True Up Companies is seeking an After-Hours Operations Coordinator to support employees and operational teams during designated on-call periods. The role manages incoming calls, assesses and escalates emergencies, coordinates travel and lodging support, maintains detailed documentation, and provides accounting and administrative assistance.
Responsibilities
- Answer incoming after-hours calls from employees, supervisors, and managers
- Professionally assess each situation and determine the appropriate course of action
- Calmly manage high-stress situations while providing excellent customer service
- Gather accurate information and document all calls thoroughly
- Maintain detailed call logs for management review
- Evaluate incoming situations and determine whether they require:
- Immediate emergency response
- Escalation to HR
- Escalation to Travel
- Escalation to Safety
- Escalation to Operations
- Documentation for follow-up during normal business hours
- Assist employees with routine travel issues including:
- Coordinating emergency lodging
- Working with rental car vendors
- Assisting with transportation issues
- Helping employees reach safe accommodations
- Communicating with the Travel Department as needed
- Provide accounting data entry support as business needs require
- Enter supplier invoices, expense reports, and other accounting transactions into Workday and other company financial systems
- Assist with maintaining accurate financial records by verifying documentation for completeness and accuracy prior to data entry
- Support Accounts Payable and Accounts Receivable by processing routine transactions and maintaining organized electronic records
- Assist with expense coding, account reconciliations, and documentation required for month-end close activities
- Monitor accounting inboxes or shared queues and route inquiries to the appropriate Finance team members
- Maintain confidentiality of all financial and employee information while adhering to company policies and internal controls
- Provide administrative support to the Finance department on special projects and reporting initiatives as assigned
- Maintain accurate documentation of every call
- Record actions taken
- Document escalation decisions
- Forward reports to appropriate departments each business day
- Maintain confidentiality of sensitive employee information
- Serve as the communication hub between:
- Employees
- Division Managers
- HR
- Travel Department
- Safety
- Arrange Uber/Lyft or taxi transportation within approved guidelines
- Coordinate hotel reservations when approved
- Contact airline or rental car providers
- Contact on-call managers according to the escalation matrix
- Direct employees to emergency services (911) when appropriate
- Document incidents and open internal tickets
Skills
- High school diploma or GED
- 2+ years of customer service, dispatching, operations, HR, travel coordination, or call center experience
- Excellent verbal and written communication skills
- Strong critical thinking and decision-making abilities
- Ability to remain calm during emergencies
- Strong organizational skills
- Ability to maintain confidentiality
- Basic computer proficiency (Microsoft Office, Outlook, Teams)
- Exceptional judgment
- Strong problem-solving skills
- Excellent active listening
- Professional phone etiquette
- Ability to prioritize multiple situations simultaneously
- Strong documentation skills
- High attention to detail
- Ability to make independent decisions within established guidelines
- Ability to work independently with minimal supervision
- Prolonged periods of sitting and computer use
- Frequent telephone communication
- Ability to remain available during assigned on-call periods
- Experience supporting a traveling workforce
- HR or Operations experience
- Dispatch or emergency call experience
- Travel coordination experience
- Experience with accounting or ERP systems (Workday preferred)
- Experience with accounts payable, accounts receivable, or general accounting data entry
Benefits
- On-call position covering designated after-hours periods, which may include weekday evenings, overnight hours, weekends, and company holidays.
Company Overview