Note: The job is a remote job and is open to candidates in USA. Cyberobotix is seeking an experienced Adobe Customer Journey Analytics Consultant to drive data-driven customer experience initiatives. The role focuses on implementing and optimizing Adobe CJA solutions, integrating enterprise data sources, developing analytics and visualizations, and delivering customer journey insights to support strategic decision-making.
Responsibilities
- Design, implement, and optimize Adobe Customer Journey Analytics solutions across web, mobile, and offline customer touchpoints
- Configure and maintain data views, schemas, connections, calculated metrics, and dimensions within Adobe CJA
- Integrate data from Adobe Experience Platform (AEP), Adobe Analytics, CRM, marketing automation, and other enterprise systems
- Develop dashboards, reports, and visualizations that provide actionable customer journey insights
- Analyze customer behavior across channels and identify opportunities to improve engagement, conversion, retention, and customer experience
- Partner with business stakeholders, marketing teams, product owners, and data engineering teams to define analytics requirements
- Establish KPIs, attribution models, audience segmentation, and customer journey measurement frameworks
- Validate data quality, troubleshoot reporting discrepancies, and maintain governance standards
- Deliver insights and recommendations to leadership teams to support strategic decision-making
- Support personalization, audience activation, and optimization initiatives leveraging Adobe Experience Platform
Skills
- • Bachelor's degree in Computer Science, Analytics, Marketing, Information Systems, Statistics, or related field
- • 10+ years of experience in Digital Analytics, Customer Analytics
- • 2+ years of hands-on experience with Adobe Customer Journey Analytics (CJA)
- • Strong understanding of Adobe Experience Platform (AEP) and Adobe Experience Cloud solutions
- • Experience working with Adobe Analytics, Adobe Launch (Tags), and Adobe Experience Platform datasets
- • Strong experience with customer journey mapping and cross-channel analytics
- • Advanced reporting and dashboarding capabilities
- • Proficiency in SQL for data analysis and validation
- • Experience working with large-scale customer and behavioural datasets
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