Note: The job is a remote job and is open to candidates in USA. Kodiak Solutions develops technology-driven solutions for healthcare finance, unclaimed property, risk management, and revenue cycle management. The Product Support Analyst supports and implements software by handling assigned incidents, requests, and changes while collaborating with Product, Engineering, and other teams.
Responsibilities
- Learn technical skills required to resolve customer support cases/requests
- Learn team structure and deliver assigned items in established timelines
- Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities
- Learning to balance and prioritize individual workload across different types of requests leveraging ticketing system (ServiceNow)
- Learn compliance standards across various product areas
- Leveraging documentation related to products and services tasked with supporting/implementing
Skills
- Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience
- 3+ years of relevant experience in product support and/or product implementation
- Min 3 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS)
- Ability to develop product knowledge in a domain area, and across product lines
- Ability to work in a shifting environment while maintaining various levels of standardization and consistency
- Experience with ticketing system(s)
- Candidates must be legally authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future
- Experience with ticketing system(s) preferably ServiceNow
- Experience with Microsoft Azure and/or Snowflake, a plus
- Technology certifications, a plus
Company Overview