Note: The job is a remote job and is open to candidates in USA. AO Globe Life, part of the Globe Life family of companies, provides supplemental life, accident, and health insurance solutions to working families and member groups. The Entry Level Customer Service Representative helps clients understand benefits, select coverage, complete enrollment, and manage ongoing policy service requests through virtual consultations while building lasting relationships and participating in training and mentorship.
Responsibilities
- Meet with clients virtually through Zoom and phone consultations
- Present insurance and benefit solutions tailored to each client's needs
- Explain policy features, coverage options, and available benefits
- Guide clients through the application and enrollment process
- Assist with policy reviews, updates, and ongoing service requests
- Build long-term client relationships based on trust and exceptional service
- Respond promptly to client questions and concerns
- Maintain accurate documentation and follow-up communication
- Uphold company policies and industry compliance standards
- Participate in ongoing virtual training and mentorship
- Develop communication, leadership, and client service skills
- Collaborate with a supportive remote team
- Continue growing through coaching and leadership development opportunities
Skills
- * Strong communication and interpersonal skills
- * Self-motivation and excellent organizational abilities
- * Professionalism, integrity, and reliability
- * Ability to build meaningful client relationships
- * Basic computer proficiency, including Google Workspace or similar applications
- * Ability to manage multiple priorities in a remote environment
- * Positive attitude and willingness to learn
- * Must be at least 18 years of age
- * Must be legally authorized to work in the United States
- * Must be physically located within the United States
- * Computer or laptop
- * Reliable high-speed internet connection
- * Webcam and microphone capability
- * Quiet, professional workspace
- • Be at least 18 years of age and legally eligible to work in the United States
- • Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
- • Complete required training and participate in virtual meetings
- • Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
- • Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate's expense
- No prior insurance experience is required
- Experience in any of the following areas is beneficial but not required:
- * Customer Service
- * Sales
- * Client Relations
- * Financial Services
- * Insurance
- * Healthcare
- * Retail
- * Hospitality
- * Business Development
Benefits
- 100% remote work from anywhere within the United States
- Flexible work-from-home environment
- No commuting
- Modern virtual technology and support
- Performance bonuses
- Residual income opportunities through policy renewals
- Leadership advancement opportunities
- Comprehensive onboarding and training
- One-on-one mentorship
- Leadership development programs
- Promotion from within
- Ongoing coaching and support
- Medical reimbursement program for qualifying representatives
- Company-supported life insurance
- Union-supported work environment
- Leadership conferences and professional development events
- Incentive travel opportunities for qualifying team members
- Licensing guidance
- Ongoing professional development
Company Overview