Note: The job is a remote job and is open to candidates in USA. SGF Global is an integrated talent solutions provider offering staffing, recruitment, Employer of Record, nearshore, and consulting services. The company is seeking an Administrative Support Specialist – Tool Support to manage tool access and support operations for agent teams, troubleshoot basic issues, coordinate with technical teams, and maintain accurate access records.
Responsibilities
- **Tool Provisioning:** Set up and grant tool access for new agents ahead of training/class start dates, ensuring all required systems are ready on day one
- **Basic Troubleshooting:** Field and triage tool-related issues; resolve straightforward problems directly and escalate more complex ones to the appropriate team
- **Cross-Functional Liaison:** Act as the go-between for agents and technical/support teams, following up on open tickets and keeping all parties updated until issues are resolved
- **Deprovisioning:** Promptly revoke tool access for agents who exit the team, ensuring compliance and security standards are met
- **Tracking & Organization:** Maintain accurate, up-to-date records of tool access status across multiple concurrent classes and sites
- **Communication:** Provide clear, timely updates to stakeholders on provisioning status and issue resolution
Skills
- Strong organizational skills; able to track and manage multiple concurrent workstreams across different sites/classes without errors
- Excellent written and verbal communication skills
- Comfortable working cross-functionally and following up with multiple teams to drive issues to resolution
- Basic technical aptitude — comfortable learning new tools/systems and performing first-level troubleshooting
- Ability to work efficiently and meet deadlines tied to class start/end dates
- Prior experience in administrative support, IT support, or operations coordination preferred
- Proficiency with ticketing systems, spreadsheets, or tracking tools a plus
Benefits
- Remote work arrangement (Reston, VA 20190)
- A collaborative, people-first culture where fresh ideas are welcome
- Support for employee growth and career development
- Opportunity to make a global impact
Company Overview