Note: The job is a remote job and is open to candidates in USA. Lincoln Financial provides financial security products and services, including retirement plan services, to help customers plan for their futures. The Payroll Operations Processor II will update and process routine and non-routine retirement plan payroll files, ensure accurate payroll reporting, resolve files that are not in good order, monitor work queues, and escalate issues while balancing work across multiple plan sponsors.
Responsibilities
- You will support and promote change management and/or departmental/enterprise initiatives
- You will make routine & non-routine decisions, applying limited but increasingly more discretion within role
- You will resolve retirement plan payroll files not in good order by contacting the appropriate internal/external stakeholder and obtain information necessary to resolve the issue
- You will monitor incoming work queues and mailboxes and ensure items are completed in a timely manner
- You will escalate issues/concerns to management
Skills
- High School Diploma or GED or minimum associate degree in lieu of required experience
- 2-3 years' experience in a processing or similar experience that aligns directly to the duties and responsibilities of the role
- Strong written and verbal communication skills
- Ability to work with others in a fast-paced, team environment
- Ability to maneuver through multiple systems/databases/platforms/software
- Proven ability to be adaptable/flexible as business needs change
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Retirement plan operations experience
- Data entry experience in a fast-paced, team environment
- Intermediate Microsoft Excel skills and knowledge
- Ability to evaluate information and the implications of a course of action or solution
- Strong organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
- Solid relationship management skills with internal and/or external clients (e.g. management, peers, colleagues, customers, etc.)
Benefits
- Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
- The role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual.
- Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.
- Work from home
Company Overview