Note: The job is a remote job and is open to candidates in USA. Centene Corporation is a healthcare company focused on connecting people to the care they need to live healthier lives. The Account Relations Manager II builds and maintains vendor relationships, monitors program performance, manages escalations, supports implementations and training, and identifies process improvements to promote member and provider satisfaction.
Responsibilities
- Communicates to vendors to ensure member or provider satisfaction and performance
- Assesses key performance data to monitor and measure productivity of specific programs and program compliance
- Builds reports to leverage key performance data for metrics and to identify areas of process improvements for vendors
- Acts as a liaison between internal departments and vendors to handle escalations (e.g., claims), as appropriate
- Represents the company/department in facilitating new business/process implementations from initial launch through day-to-day interactions as needed
- Seeks out new business opportunities with vendors to create collaborative relationships that support compliance with standards and requirements
- Performs root cause analyses with vendors to identify business issues or problems to ensure member or providers satisfaction
- Acts as a liaison to workforce management and the training team to schedule and support vendor training on latest products/services
- Works directly with vendors on training, planned maintenance, and other services to educate and provide updates on products/services to member or providers
- Performs other duties as assigned
- Complies with all policies and standards
Skills
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
- Requires a Bachelor's degree and 2 – 4 years of related experience
- Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position
- Knowledge of call center metrics and performance indicators preferred
- Experience with dialer platforms, CRM systems, Power BI dashboards, and intermediate Excel preferred
- This is a remote position and the hours are 8:00am - 5:00pm CST, Monday - Friday
Benefits
- Health insurance
- 401K and stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- A flexible approach to work with remote, hybrid, field or office work schedules
Company Overview