Note: The job is a remote job and is open to candidates in USA. General Dynamics Information Technology (GDIT) is a leading IT and mission services provider for the government. The Senior ServiceNow Developer will design, develop, integrate, test, and maintain innovative ServiceNow solutions supporting the Centers for Medicare & Medicaid Services, with a focus on automation, reliability, and platform improvements.
Responsibilities
- Develop, configure, and customize ServiceNow applications, ensuring best practices in workflows, integrations, automations, access controls, the Service Catalog, and more
- Collaborate closely with cross-functional teams to design, develop, test, and deploy solutions that meet business needs
- Build and maintain integrations between ServiceNow and other applications using REST APIs, SOAP APIs, Integration Hub, and other methods
- Utilize AI developer tools (such as ServiceNow SDK, Fluent, or similar tools) to accelerate the delivery of JavaScript, ServiceNow scripts (Business Rules, Script Includes), and configurations
- Participate in code reviews to uphold high standards of code quality and facilitate knowledge sharing
- Troubleshoot and ensure system reliability through robust design, comprehensive testing, and responsiveness to any issues
- Create and maintain clear, detailed technical documentation for applications, APIs, and processes
- Stay updated on emerging trends and advancements in ServiceNow to recommend and implement innovative system improvements
Skills
- ServiceNow AI Search, ServiceNow Discovery, ServiceNow IT Service Management (ITSM), ServiceNow Now Assist, ServiceNow Platform
- 6 + years of related experience
- No
- 6+ years of full software development lifecycle (SDLC) experience with a strong emphasis on JavaScript
- Proven experience as a developer outside the ServiceNow platform, with exceptional analytical and problem-solving skills
- Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and UI Pages
- Workflow, Flow Designer, Integration Hub, Reporting, Database Views, and Performance Analytics
- AI Control Tower, NowAssist Skill Kit, Virtual Agent, AI Search
- Advanced testing using Automated Test Framework (ATF)
- Proven experience in designing, building, and troubleshooting integrations between ServiceNow and external systems, including experience with REST APIs, SOAP APIs, Integration Hub, and authentication methods such as OAuth and Basic Auth
- Hands-on experience configuring and managing Now Assist applications (e.g., Now Assist for ITSM, HRSD, CSM, or Creator)
- Strong communication skills with a focus on collaboration, clarity, and self-awareness
- Ability to effectively manage multiple assignments with shifting priorities
- Self-motivated individual eager to learn and share knowledge on ServiceNow capabilities and best practices
- Experience working on Agile/Scrum project teams
- Ability to obtain a Public Trust: candidate must have lived in the United States at least three (3) out of the last five (5) years and pass a public trust background investigation
- Less than 10%
- Bachelor's degree in Computer Science, Software Engineering, or equivalent experience
- Certified Application Developer (CAD) on a recent ServiceNow platform release
- Certified Implementation Specialist (CIS) or related certifications in areas such as Discovery, Event Management, or Service Mapping
- Proficiency in ServiceNow CMDB, Event Management, and/or Service Mapping (including custom patterns)
- Familiarity with relational database concepts
- ITIL Foundation Certification (v3 or higher) or willingness to obtain within 1 year
- Proficiency with Microsoft Office Suite and SharePoint
Benefits
- Flexible work environment.
- Competitive 401K program with company match.
- Comprehensive and customizable health benefits.
- Collaborative teams of innovative, motivated professionals.
- Support for internal career growth through our mobility team.
- Recognition and rewards for high performance.
- Medical plan options, some with Health Savings Accounts.
- Dental plan options.
- Vision plan options.
- 401(k) plan offering the ability to contribute both pre- and post-tax dollars up to the IRS annual limits and receive a company match.
- Full flex work weeks where possible.
- Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- Typically 15 days of paid leave per calendar year for vacations, personal business, and illness.
- An additional 10 paid holidays per year.
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.
- Short- and long-term disability benefits.
- Life insurance.
- Accidental death and dismemberment insurance.
- Personal accident insurance.
- Critical illness insurance.
- Business travel and accident insurance.
Company Overview
Company H1B Sponsorship