Note: The job is a remote job and is open to candidates in USA. ScaleOps is a platform that automates Kubernetes resource management in real-time, revolutionizing how DevOps teams manage their cloud-native application infrastructures. They are seeking an experienced Account Manager to build strong relationships with customers, manage accounts, identify revenue growth opportunities, and ensure customer satisfaction.
Responsibilities
- Build and maintain strong, long-lasting relationships with ScaleOps post-sale customers
- Act as the primary point of contact for existing customers, addressing their needs and concerns
- Manage a dedicated BoB, ensuring ScaleOps customers’ satisfaction
- Monitor and report on account performance (on the business and technical fronts) and echo back the customers’ feedback
- Identify opportunities for upselling and cross-selling within ScaleOps’ existing customers
- Ability to perform an engaging demo for additional stakeholders, while Collaborating with the sales teams
- Achieve expansion and Renewal targets and contribute to the overall revenue growth of the company
- Identify and resolve issues and challenges, while attempting to address such issues in a proactive manner
- Escalate complex problems to appropriate internal teams and ensure timely resolution
- Maintain accurate and up-to-date updates of client interactions, account status, and expansion activities
- Document client requirements, feedback, and any changes in scope
Skills
- Proven experience as an Account Manager and customer Success Manager in a similar company (tech-oriented, B2B) - minimum 3 years
- Strong interpersonal and communication skills
- Organizational and multitasking abilities
- Ability to work independently, proactively and as part of a team
- Proficiency in CRM platforms (Salesforce, Grafana, Jira, Confluence)
- Strong problem-solving skills and a proactive approach
- Experience in Cloud technologies
- Familiarity with K8s, containers, AWS/GCP/Azure
Company Overview