TrueCommerce is looking for an Implementation Specialist III to join our Add-On
Implementations team. In this role, you will manage EDI implementations for
existing customers who are adding new trading partner connections, serving as
the primary liaison between the customer and their trading partners from kickoff
through go-live.
This is a fast-paced, high-volume role where organization, communication, and
EDI expertise are essential. You will coordinate across internal teams including
mapping, integrations, and connectivity while simultaneously managing customer
relationships and keeping projects on track to our 18-day completion target.
This role is fully remote.
In this role, you will join a team of add-on implementation specialists, all
focused on helping TrueCommerce customers expand their trading partner networks
quickly and reliably.
What You'll Do:
Own add-on EDI implementation projects end-to-end for existing TrueCommerce
customers adding new trading partner connections
Serve as the primary point of contact and liaison between customers, trading
partners, and internal teams throughout the project lifecycle
Coordinate across internal departments including mapping, integrations, and
connectivity to ensure timely, accurate project delivery
Manage a high-volume project portfolio of up to 40 concurrent projects,
maintaining clear status communication and disciplined follow-up
Communicate proactively with customers and trading partners to gather
requirements, relay updates, and resolve issues
Ensure projects are completed accurately and on time, targeting an 18-day
completion window per project
Document project activity and maintain accurate records throughout
implementation
Requirements for Success:
EDI experience required — ability to read specifications, understand trading
partner compliance requirements, and manage the full EDI transaction
lifecycle (850, 856, 810, and related document sets)
Demonstrated ability to manage a high volume of concurrent projects with
strong organizational skills and disciplined follow-through
Excellent cross-functional communication skills — comfortable working with
customers, trading partners, and multiple internal teams simultaneously
Project management experience or aptitude; ability to prioritize and keep
complex, multi-stakeholder projects moving
ERP familiarity (NetSuite or other systems) a plus
Logistics or warehouse operations background a plus
Experience with warehouse EDI or multi-partner EDI projects a plus
Prior experience at a supply chain integration or EDI platform vendor (e.g.,
SPS Commerce, DiCentral, Cleo) a plus
Perks & Benefits
Remote first and casual work environment
401k with 3.5% company match and vested after 2 years
20 PTO days - 1 birthday day off - 3 summer days - 1 Volunteer day - 11
company holidays
Medical, dental, vision and other life/health insurance plans
Paid parental leave
Wellness reimbursement program
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that delivers
fully integrated, end-to-end supply chain visibility and management. We help
some of the world’s leading brands improve supply chain performance, including
Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many others.
For additional information, visit our website [http://www.truecommerce.com/]