Note: The job is a remote job and is open to candidates in USA. Ascend Learning is a healthcare and learning technology company providing data-driven solutions across the lifecycle of learning. The Account Manager will develop sales strategies, close business, manage client needs, expand accounts, and support a large client base across Mississippi and Louisiana. The role focuses on client retention, upselling, pipeline management, strategic reviews, and sales forecasting.
Responsibilities
- Present, sell and close business while addressing client objectives and pain points and proactively collaborate with internal teams to address client requirements, resolve issues while exceeding client expectations
- Build strategic road maps to drive positive outcomes and solutions to meet client needs
- Map client stakeholders, pinpointing champions, users, technical staff, and decision-makers
- Actively manage and nurture the sales pipeline with timely follow-ups and progress tracking
- Maintain and grow existing client relationships, manage account retention including account reviews and utilization reporting, and identify upsell and cross-sell opportunities
- Negotiate and finalize deals, provide customer guidance, and develop growth strategies based on market insights
- Provide exceptional customer collaboration and guidance, collect implementation details
- Develop and report on sales activity, forecasts, and market dynamics to management
- Conduct strategic reviews to align solutions with clients and stay informed on industry trends to spot new business opportunities
- Leverage market knowledge and client insights, including territory management, pipeline opportunities, and cross-sell opportunity referral activity where applicable
Skills
- This position will work remote, living in Mississippi or Louisiana, with average travel of 3 field days per week
- Bachelor's degree is required
- 3+ years of sales account management experience within outside sales required
- Strong negotiation skills for favorable client deals, this includes the ability to understand the needs and interests of both parties and find mutually beneficial solutions
- Adept written communication for sales documentation
- Ability to build trust and maintain regular contact for upsell/cross-sell opportunities
- Strong analytical abilities are essential for sales data interpretation, trend identification, and strategic decision making
- Average of 3 field travel days per week
Benefits
- Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.
- This position will work remote, living in Mississippi or Louisiana.
- Health, dental, and vision insurance
- Company paid life Insurance
- 401(k) with company match
- Paid time off and parental leave
- Employee assistance program
- Other wellness programs such as Headspace and Airvet
- Charitable matching program
Company Overview