Note: The job is a remote job and is open to candidates in USA. APTIM is a professional solutions firm focused on environmental, sustainability, resilience, infrastructure, and energy solutions. The Account Manager will manage a Texas territory supporting the HOMES/HEEHR residential energy rebate programs by engaging stakeholders, developing partnerships, driving program participation, and supporting program operations and strategic initiatives.
Responsibilities
- Work as part of a program team ensuring the administration, implementation, and verification of federally funded energy efficiency projects are successfully executed
- Develop reporting that aligns with U.S. Department of Energy requirements and provides operations leadership insights to improve operations
- Identify opportunities to leverage existing or potential organizations to produce qualified leads, layer services/rebates and/or improve the customer experience, driving project participation
- Connect regularly with organizations via phone, email, virtual platforms, and face-to-face discussions to ensure they are current on HOMES/HEEHR offerings and efforts, and to gain the organizations perspective on issues relating to the programs
- Lead and project manage initiatives that drive toward improved customer experience and participation in programs
- Develop and lead presentations promoting HOMES/HEEHR programs at various conferences, community events, or professional organizations
- Respond to direct inquiries and requests made by customers, organizations, and stakeholders in a timely manner
- Deliver supporting information, collateral, and contacts to partners to support deepened customer engagement
- Be attuned to broad and local regulator, policy, and economic concerns impacting programs and bring these perspectives to program leadership
- Perform field QA/QC as needed within assigned territory
- Support contractor and application processing needs as needed
- Frequent day travel and occasional overnight (depending on conferences, training or other opportunities)
- All other duties as assigned
- Ensuring compliance with all APTIM quality and safety policies as well as all OSHA regulations
Skills
- Residential program knowledge and technical expertise in energy efficiency and electrification is required
- The Account Manager must be a critical thinker, able to manage multiple tasks, have excellent written and verbal communication skills, and be able to maintain positive relationships with colleagues, stakeholders, and partners
- The role requires a person who is accountable, process driven, detail-oriented, and pragmatic
- Bachelor's degree from an accredited four-year college or university or equivalent work experience
- 5+ years of industry experience required
- Knowledge of energy efficiency and weatherization programs
- Experience working with any of the following stakeholders: businesses, contractors, utilities, CBOs, community leaders, retailers, program implementers, manufacturers or distributors of energy-efficient equipment or services
- Strong service orientation with the ability to work across multiple departments and units within an organization, external clients, and multiple stakeholders
- Detail-oriented with excellent time management, project management, and follow-through; creative problem solver with strong analytical abilities
- Ability to absorb information from multiple parties and formulate necessary communications or decisions quickly
- Conceptual understanding of energy efficiency, weatherization, renewable energy, and the types of equipment, technologies, and building practices relevant to residential customers
- Strong written and oral communication skills
- Ability to maintain confidentiality and handle sensitive information with integrity
- Experience in the use of typical productivity software tools
- Ability to maintain confidentiality and handle sensitive information with integrity
- Strong quantitative and analytic capabilities to interpret data and solve practical problems
- High level of emotional intelligence and ability to work effectively with diverse teams and stakeholders
- Commitment to fostering a collaborative work environment within the team and broader organization
- Exceptional relationship management skills
- Must be a self-starter, organized and have an ability to manage competing priorities with established deadlines
- Proficient in Microsoft Office software – Excel, Word, PowerPoint, Outlook, and SharePoint
- Professional experience working with a wide variety of stakeholders, such as state, local and federal governments, for-profit and non-profit organizations, utilities, multifamily properties and others
- CEM, BPI, QCI, PMP, or similar certification
- 3+ years' experience in the energy efficiency industry
Benefits
- Respect and flexibility to live a full life at work and at home
- Investment into your personal and professional development
- Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and several carriers to find the right benefits that work for them in their location.
- Company paid and optional Life insurance
- Short-term and long-term disability insurance
- Accident, Critical Illness, and Hospital Indemnity coverage
- Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law)
- 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in.
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