Note: The job is a remote job and is open to candidates in USA. World Wide Technology (WWT) provides consulting and technology services, including network automation, DevOps infrastructure operations, cybersecurity, resiliency, and AIOps. The Services Operations Sr. Analyst will lead business operations for Financial Services customers, managing financials, forecasting, contracts, resources, and processes from opportunity pursuit through project delivery.
Responsibilities
- Lead business operations for Services from Sales through Delivery
- Partner closely with Account Leadership, Sales, Contract Management, Finance, Project Coordinators and Delivery Leads
- Responsible for account financials and forecasting, including the reconciliation of project financials
- Support the account team with SOW and change order reviews
- Manage operations from opportunity pursuit through project delivery
- Develop and manage account processes and procedures around opportunity management, solution pricing, contract management, financial management, and resource management in an effort to consolidate and standardize core account activities
- Assist Sales and Delivery leads to ensure consistent and timely application of Services operations processes
- Prepare materials for weekly, monthly, and quarterly Services portfolio reviews
- Assist with overall account operations as needed
Skills
- 1-3+ years of management experience
- 3-5 total years of overall professional experience
- Experience working inside of a Management Consulting/IT Services Organization
- Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations
- Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
- Detailed understanding of Global Leadership goals & initiatives
- Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
- Self-directed, with the ability to adapt to change and competing demands
- Experience with Agile processes, e.g., Kanban board-driven development projects
- Strong business acumen & interpersonal skills; ability to negotiate with business partners
Benefits
- Health (Medical & Prescription), Dental, and Vision Care
- Onsite Health Centers (MO & IL)
- Employee Assistance Program
- Wellness program
- Profit Sharing
- 401k Plan with Company Matching
- Life and Disability Insurance
- Flexible Spending Accounts
- Tuition Reimbursement
- PTO & Holidays
- Parental Leave
- Medical Leave
- Military Leave
- Bereavement
- Day of Caring
- Family Planning Benefits
- Nursing Mothers Benefits
- Voluntary Legal
- Voluntary Supplemental Accident/Illness/Hospital
- Voluntary ID Theft
- Pet Insurance
- Employee Discount Program
Company Overview
Company H1B Sponsorship