Note: The job is a remote job and is open to candidates in USA. AlphaSense is hiring an Account Manager to retain and grow customer accounts in its Consulting & Professional Services portfolio. The role manages client relationships, renewals, product adoption, and expansion opportunities while sharing customer insights and feedback with internal teams.
Responsibilities
- Maximize retention rate across the book of business
- Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
- Identify revenue at risk in order to best position the company to prevent churn
- Forecast retention rates
- Collaborate with Account Executives to identify growth opportunities within the book of business
- Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users
- Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
- Hold Business Reviews with key stakeholders
- Consistent proactive outreach with material and information that's relevant for our user base
- Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
- Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
- Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts
Skills
- Prior experience in any of the industries above is not required to apply
- We assess for account management skill and client relationship experience
- You have at least three years of experience in an account management role where you owned retention and growth for an existing book of business
- You've carried renewal and expansion targets for client accounts you managed after the initial sale
- You have a strong ability to develop instant rapport with new people and you've demonstrated success at managing and growing relationships within Fortune 1000 clients
- You excel at what you do and know how to succeed within your role
- This includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics
- You possess a natural intellectual curiosity with the ability to learn and adapt quickly
- We are looking for individuals who understand best practices for client engagement within a SaaS environment
- You'll regularly be engaged with anyone from an Analyst to a C-level executive and that requires exceptional oral, written and presentation skills
- You'll need to distill and explain complex issues in simple terms
Benefits
- You may also be offered a performance-based bonus
- You may also be offered equity
- You may also be offered a generous benefits program
- Remote work in the United States
Company Overview
Company H1B Sponsorship