Note: The job is a remote job and is open to candidates in USA. Temu is seeking Account Managers to support sellers on its e-commerce platform. The role serves as the primary seller contact, managing onboarding, compliance, listings, account issues, training, performance monitoring, and cross-functional escalations while identifying process improvements.
Responsibilities
- Act as the main liaison for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally
- Guide sellers through platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations
- Collaborate with internal teams (Legal, Compliance, Product) to resolve seller escalations and improve processes
- Analyze seller pain points and feedback to propose platform or workflow optimizations
- Conduct training sessions to educate sellers on best practices for account health and growth
- Monitor seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership
Skills
- 3+ years of operational experience, including but not limited to experience in brand management or platform operations
- Strong data analysis skills, able to analyze industry trends and project management through data, and summarize conclusions
- Excellent problem-solving skills, self-motivation, ability to think strategically and adapt quickly to changes
- Ability to work under pressure and manage logistics during high-demand periods
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