Note: The job is a remote job and is open to candidates in USA. Spark451 Inc. is seeking a Senior Account Manager to serve as a trusted liaison between client institutions and internal teams. The role manages complex client campaigns, coordinates schedules and stakeholders, oversees quality and budgets, facilitates meetings, supports vendors, and promotes knowledge sharing to ensure client satisfaction and retention.
Responsibilities
- Production Schedule Management: Develop comprehensive production schedules and continually monitor progress against milestones
- Task Coordination: Input and follow up on all project related tasks in for internal team leads following the project schedule
- Stakeholder Management: Act as the primary point of contact for our clients and internal teams. Provide regular updates, maintain all pending items and ensure feedback is received and executed correctly
- Quality Control: Review all projects before passing to a client to ensure it meets the project goals, client expectations, and are error free
- Budget Oversight: Review digital marketing plans to ensure they are spending accurately and are within budget. Request hour allocation and ensure all projects remain profitable
- Meeting Facilitation: Maintain all meeting agendas (both internally and externally). Provide detailed note taking during all meetings for reference and follow up
- Production Oversight: Manage communications and relationships with vendors on any physical deliverables. Route proofs and edits between the Spark451 team and the vendor
- Knowledge Sharing: Proactively identify "knowledge gaps" within the team and conduct informal training to elevate the collective skill set of the group
- Proactive Consulting: Act as a collaborative sounding board. Assist other members of the team with complex deliverables to ensure their project is on the right track before it reaches the client
- Other duties as assigned
Skills
- 4+ years of relevant professional experience
- Bachelor's Degree in a related field
- Proficiency in Microsoft Office Suite , specifically Word and PowerPoint
- Expert interpersonal communication skills , with a proven ability to manage client expectations and maintain professional rapport across various stakeholders
- Exceptional organizational skills and a meticulous attention to detail
- Proven ability to handle confidential information with discretion while working with a high level of autonomy
- A collaborative mindset paired with the ability to execute tasks independently to meet deadlines
- Self-motivated learner with the drive to take initiative and master new processes quickly
Company Overview