Note: The job is a remote job and is open to candidates in USA. Celigo provides an integration and automation platform (iPaaS). The Account Manager builds long-term customer relationships, drives adoption and satisfaction, manages renewals and retention, and identifies growth opportunities within existing accounts.
Responsibilities
- Serve as the primary point of contact for assigned customer accounts
- Build and maintain strong, long-term client relationships
- Understand customer goals, challenges, and business needs
- Drive customer adoption, engagement, and overall satisfaction
- Manage renewals and proactively address retention risks
- Identify and develop upsell and cross-sell opportunities
- Coordinate with internal teams (Sales, Support, Product, Professional Services) to deliver a seamless customer experience
- Track account health, usage, and performance metrics
- Conduct regular check-ins, business reviews, and success planning with customers
- Resolve issues and escalate when necessary to ensure timely resolution
- Maintain accurate account information and activity in CRM systems
Skills
- Strong relationship-building skills with the ability to establish trust and credibility at all levels of a customer organization
- Excellent written and verbal communication skills, including the ability to explain complex concepts clearly and concisely
- Problem-solving skills with the ability to anticipate challenges and proactively develop solutions
- Negotiation and influence skills to support renewals, expansions, and customer advocacy
- Adaptability and resilience in a dynamic, evolving business environment
- Ability to handle difficult conversations professionally while maintaining positive customer relationships
- 3+ years of experience in account management, customer success, sales, or another client-facing role
- Demonstrated experience managing a portfolio of customer accounts and building long-term relationships
- Experience working with cross-functional teams to deliver customer solutions and outcomes
- Proven track record of supporting customer renewals, retention, and revenue growth
- Experience in a B2B environment
- Familiarity with CRM systems and account management tools (e.g., Salesforce, HubSpot)
- Experience conducting customer meetings, business reviews, and value-driven conversations
- SaaS or technology industry experience strongly preferred
Benefits
- Remote-first culture
- Lightspeed learning opportunities
- Three weeks of vacation (starting year one)
- Wellness days and holidays
- Parental leave
- A generous benefits package
- Monthly tech stipend
- Recognition and career development opportunities
Company Overview
Company H1B Sponsorship