Billing Representative II - Monday to Friday, Flexible start 6:00 AM to 9:00 AM
EST
In an environment where the patient is at the center of everything that we do
the individuals in this position typically works with Billing Representatives
and other employees handling complex billing issues for the purpose of
collecting revenue for the organization. Will work with Patient, Client and/or
Third Party insurance bills.
Pay range: $18+ per hour
Salary offers are based on a wide range of factors including relevant skills,
training, experience, education, and, where applicable, certifications obtained.
Market and organizational factors are also considered. Successful candidates may
be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees
and their families in living healthy, happy lives. Our pay and benefit plans
have been designed to promote employee health in all respects – physical,
financial, and developmental. Depending on whether it is a part-time or
full-time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental & vision for FT employees who work
30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of
service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
RESPONSIBILITIES
Analyzes and applies responses from third party payers for all media types,
paper and electronic. Includes denials, manual and electronic processes for
insurance carriers.
Post payments from payers’ explanation of benefits.
Complies with departmental Business Rules and Standard Operating Procedures.
Focuses efforts on increasing cash and/or reducing bad debt.
Interprets explanation of benefits for appropriate follow up action.
Utilizes automation tools to process the denials/cash responses.
Communicates and collaborates with members, peers and/or providers to
evaluate claims errors/issues, using clear, simple language to ensure
understanding.
Works on various other projects as needed.
Meets the performance goals established for the position in the areas of
production, quality, patient and client satisfaction as well as attendance.
This position is full-time (40 hours/week) Monday – Friday. This is a remote
position. It may be necessary, given business need, to work occasional
overtime and/or weekends or holidays and in-office attendance may be required
occasionally for training or due to business needs.
QUALIFICATIONS
Required Qualifications:
High School Diploma/GED or equivalent work experience.
Demonstrated ability using computer and Windows PC applications, such as
Outlook, Excel, Microsoft Teams, video conferencing and regular use of
Access databases.
Strong keyboard and navigation skills and ability to learn new computer
programs.
Strong communication skills, both verbal and written
Required to have a dedicated work area established that is separated from
other living areas and provides information privacy.
Ability to keep all company sensitive documents secure (if applicable)
2+ years’ experience in A/R, Billing, and Customer Service, Insurance, or
Healthcare.
Some College level classes/coursework are preferred.
Previous work experience in a fast-paced, production environment requiring
strong multi-tasking and problem-solving skills
Medical terminology acumen and experience preferred
Knowledge of Quest billing, reject codes, WBS /QBS preferred.
This position is remote, however, you must be available to go into the
office as needed for training, meetings, etc., depending on business
needs. Preferred telecommute location that is within 1-1.5 hours travel
time from the Norristown office location.
Preferred Skills:
Ability to work in a fast-paced environment.
Ability to adapt to change.
Ability to work cross functually within billing.
Ability to understand EOBs (explanation of benefits)
Strong keyboard and navigation skills and ability to learn new computer
programs - Previous data entry experience preferred.
Medical terminology acumen and experience preferred
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept
unsolicited resumes from agencies. Quest will not be responsible for paying
agency fees for any individual as to whom an agency has sent an unsolicited
resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender
Identity/Religion/National Origin/Disability/Vets or any other legally protected
status.