Note: The job is a remote job and is open to candidates in USA. Patch My PC provides enterprise solutions that help IT and security teams automate, manage, deploy, and report on third-party software updates. The Account Manager will manage a portfolio of existing SMB customers and active leads, driving customer engagement, revenue growth, retention, renewals, and expansion in partnership with Customer Engineering.
Responsibilities
- Build and nurture client relationships, ensuring customer satisfaction and long-term retention
- Act as a trusted advisor, understanding client needs and aligning them with our solutions
- Identify upsell and cross-sell opportunities to drive revenue growth and increase account value
- Manage renewals and contract negotiations, ensuring a seamless client experience
- Address client inquiries, resolve issues, and proactively offer solutions to improve engagement
- Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients
- Ability to prioritize tasks and manage multiple accounts effectively
Skills
- - 5+ years of experience in customer-facing B2B software sales ideally spanning SMB market segment
- - Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results
- - Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets
- - Excellent communication, negotiation, and stakeholder management skills
- - A growth mindset; open to feedback, quick to adapt, and always looking to improve
- - Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices
- To be eligible for consideration, candidates for fully remote positions must reside in one of the following U.S. states at the time of hire: AL, AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY
- - Experience in Software sales environment
- - Background in business development or consultative selling
Benefits
- Fully remote role
- 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
- Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.
- FSA/HSA.
- Fertility benefits.
- Parental leave.
- Paid-time off (PTO).
- Volunteer leave.
- Charitable donation matching.
- Tuition reimbursement.
- Gym membership reimbursement.
- Internet stipend.
- Pet insurance.
Company Overview